Care Advisor Nurse Call Center Specialist

2 days ago


Hanover Hills, Maryland, United States Patient First Full time
Job Summary

Patient First is seeking a highly skilled Care Advisor Nurse Call Center professional to join our team. As a Care Advisor Nurse Call Center, you will be responsible for providing exceptional patient care and support through telephonic assessments and follow-up communication.

Key Responsibilities
  • Perform comprehensive telephonic patient assessments and follow established clinical protocols/guidelines.
  • Provide patient instructions according to urgency of calls and document all communication in the patient medical record.
  • Use and protect patient Protected Health Information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Expediting emergency calls as needed and helping develop new members of the nurse call center.
Requirements
  • High school graduate or equivalent.
  • State license as a registered nurse in good standing.
  • Clinical experience with Patient First a plus.
  • Utilization review and call center experience a plus.
  • Computer skills and experience with Microsoft Word and Excel required.
What We Offer

Patient First is an equal opportunity employer offering an excellent benefits package and competitive salary. We are committed to providing a friendly work environment that promotes a team-oriented philosophy.



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