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Partner Success Manager
2 months ago
Hack.Diversity is a pioneering nonprofit organization dedicated to breaking down barriers and building access for the next generation in tech. Our mission is to transform the economy by recruiting and placing early-career professionals from marginalized backgrounds into software engineering, data analysis, and mechanical engineering roles at major companies. We work closely with these companies to build inclusive and equitable working environments.
About the RoleWe are seeking a highly skilled Partner Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring a successful experience for our host companies, supporting the successful matching and hiring of Fellows, and driving partnership renewal rates to advance the sustainable growth of our program.
Key Responsibilities- Manage program life-cycle experience of Hack.Diversity corporate partners by serving as the main point of contact.
- Support and collaborate with partners in their racial equity, diversity, and inclusion (REDI) Challenge and design they wish to achieve throughout partnership with Hack.Diversity.
- Regular email and verbal communication to partners to ensure they are submitting deliverables in a timely manner.
- Engage in monthly check-in video calls with all partners to review REDI action, design thinking sessions, deliverables, feedback, etc.
- Establish a mutual affirmative and constructive feedback loop with partners.
- Retain a minimum of $250K (NYC) partner revenue annually, with the goal of 80% of FY24 contracted internship roles are renewed for FY25.
- Commitment to the mission of Hack.Diversity and values of racial equity, diversity, and inclusion (REDI).
- Experience in corporate account management, business consulting, or other relevant customer support liaison experience.
- Ability to autonomously drive relationship management while simultaneously managing team-wide projects.
- Excellent interpersonal, verbal, and written communication skills.
- Enjoys nurturing partner/customer relationships, and motivated to foster equitable systems change through account relationships.
- Highly organized, solutions-oriented, proactive, and able to multitask in a dynamic organization.
- Effective, efficient, and detail-oriented project management skills.
- Motivated by personal ability to drive meaningful REDI improvements, even when encountering others' initial resistance to moving away from the status quo.
- Willing to engage in feedback conversations with partners to provide Hack.Diversity recommended approaches, practices, and mindsets through a racial equity lens, and an ongoing desire to continue learning and practicing feedback techniques to cultivate a firm but respectful approach.
- Shares Hack.Diversity's values of community, advocacy, resiliency, and empathy.
- $75,000 to $95,000 base salary commensurate with experience and potential.
- Up to 10% annual performance-based bonus.
- Best-in-class time off benefits, including 20 vacation days, 24 paid Holidays, and remote flexible Fridays all year-long.
- Comprehensive medical and dental insurance.
- 401(k) with matching and other elective benefits.
- Dedicated funds for professional development for each staff member.
