Director of Care Team Operations Specialist

7 days ago

Minneapolis, Minnesota, United States Reema Health Full time
About the Role

We are seeking an experienced and self-motivated Director of Care Team Operations to join our team at Reema Health. As a key member of our leadership team, you will be responsible for bridging the business and care delivery through oversight and execution of our Care Team program.

Key Responsibilities
  • Care Team Program Oversight: Manage high-performing teammates across multiple markets through Reema's next phase of growth and set teams up for success.
  • Culture and Diversity: Foster a culture of high-quality care delivery grounded in diversity and inclusion.
  • Team Performance: Design and direct systems and team performance to meet Reema Health's mission, including the development of efficient workflows and processes.
  • Operations and Reporting: Ensure operations status and reporting is supplied to key partners, including the VP of Operations, Care Team members, Product, Growth, and others.
How You Will Add Value
  • Care Delivery Standards: Oversee the development, implementation, and monitoring of care delivery standards for all multidisciplinary team members.
  • Collaboration: Collaborate closely with product, finance, and growth teams to ensure successful design, implementation, and measurement of service delivery for the Care Teams.
  • Operational Targets: Partner cross-functionally to establish and achieve operational, revenue, and member satisfaction targets for each market.
  • Process Improvement: Ensure highly effective and efficient care delivery and drive process improvements that reduce cost, improve quality of outcomes, and deliver an excellent member experience.
  • Technology Implementation: Promote the use and implementation of technology in the work to streamline operations, facilitate communications, and optimize work processes.
  • Member Complaints: Oversee the review, investigation, and response to member complaints.
  • Liaison: Function as a liaison between HQ and Reema's care delivery.
  • Strategic Planning: Develop and execute strategic operating plans and align them with other departments and functions across the organization.
  • Continuous Improvement: Champion continuous process improvement and building rigorous process infrastructure to provide more value and quality for our members.
  • Business Performance: Monitor and report on business performance by analyzing market metrics and evaluating team performance on an ongoing and ad hoc basis.
  • Talent Strategy: Lead talent strategy, planning, and development to recruit and retain mission-driven leaders who embody Reema Health's values.
  • Team Management: Support Care Team Managers in managing a primarily remote, community-based team.
  • Team Morale: Cultivate a sense of belonging and strong team morale; build relationships with a foundation of trust among teammates.
  • Problem-Solving: Deal constructively with problems that do not have clear solutions or outcomes.
  • Adaptability: Adapt to changes quickly and with an open mind to meet challenges.
  • Change Management: Translate and communicate change management strategies, including importance, purpose, and practice as the organization grows.
Requirements
  • Licensed Mental Health Provider
  • 5+ years of relevant experience managing and developing high-performing, human-centered teams who engage with patients or customers in-person in a high-growth environment.
  • Experience expanding and scaling front-line teams through hiring, onboarding, and training efforts.
  • Demonstrated commitment to solving for the complex intersection of social care and behavioral health care.
  • Experience in a high-growth startup environment.
  • Proven track record of developing and implementing scalable strategies to drive results around customer satisfaction, service quality, and profitability.
  • Understanding of key finance and operations measures, including staff turnover and poor performance.
  • Preferred management experience in a healthcare and/or social work-related field (Medicaid, Medicare, and population health management experience highly valued).
What We Offer
  • Competitive Salary and Equity Package
  • Medical, Dental, and Vision Insurance
  • HSA and FSA Options
  • 401(k) Retirement Savings with Company Match
  • Employee Assistance Program
  • Paid Parental Leave
  • Accrued Paid Time Off
  • Technology Stipend
  • Flexible Schedules and Remote Work
About Reema Health

We are a mission-driven and member-focused company that believes in a personalized, community-based approach to care. We are committed to building a diverse workforce and are an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws.

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