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Care Team Program Director

2 months ago

Minneapolis, Minnesota, United States Reema Health Full time
About the Role

We are seeking an experienced and self-motivated Director of Care Team Operations to join our team at Reema Health. As a key member of our leadership team, you will be responsible for bridging the business and care delivery through oversight and execution of our Care Team program.

Key Responsibilities
  • Care Team Program Development: Develop, implement, and monitor care delivery standards for all multidisciplinary team members.
  • Collaboration and Partnership: Collaborate closely with product, finance, and growth teams to ensure successful design, implementation, and measurement of service delivery for the Care Teams.
  • Operational Excellence: Partner cross-functionally to establish and achieve operational, revenue, and member satisfaction targets for each market.
  • Process Improvement: Ensure highly effective and efficient care delivery and drive process improvements that reduce cost, improve quality of outcomes, and deliver an excellent member experience.
  • Technology and Innovation: Promote the use and implementation of technology in the work to streamline operations, facilitate communications, and optimize work processes.
  • Member Experience: Oversee the review, investigation, and response to member complaints.
  • Liaison and Communication: Function as a liaison between HQ and Reema's care delivery.
  • Strategic Planning: Develop and execute strategic operating plans and align them with other departments and functions across the organization.
  • Continuous Improvement: Champion continuous process improvement and building rigorous process infrastructure to provide more value and quality for our members.
  • Performance Monitoring: Monitor and report on business performance by analyzing market metrics and evaluating team performance on an ongoing and ad hoc basis.
  • Talent Development: Lead talent strategy, planning, and development to recruit and retain mission-driven leaders who embody Reema Health's values.
  • Team Management: Support Care Team Managers in managing a primarily remote, community-based team.
  • Culture and Morale: Cultivate a sense of belonging and strong team morale; build relationships with a foundation of trust among teammates.
  • Problem-Solving: Deal constructively with problems that do not have clear solutions or outcomes.
  • Adaptability: Adapt to changes quickly and with an open mind to meet challenges.
Requirements
  • Licensed Mental Health Provider
  • 5+ years of relevant experience managing and developing high-performing, human-centered teams who engage with patients or customers in-person in a high-growth environment.
  • Experience expanding and scaling front-line teams through hiring, onboarding, and training efforts.
  • Demonstrated commitment to solving for the complex intersection of social care and behavioral health care.
  • Experience in a high-growth startup environment.
  • Proven track record of developing and implementing scalable strategies to drive results around customer satisfaction, service quality, and profitability.
  • Understanding of key finance and operations measures, including staff turnover and poor performance.
  • Preferred management experience in a healthcare and/or social work-related field (Medicaid, Medicare, and population health management experience highly valued).