Appointment Setting Representative

6 days ago


Atlanta, Georgia, United States RBM Of Atlanta Full time
About RBM Of Atlanta

RBM Of Atlanta is a leading Mercedes-Benz dealership with a strong commitment to customer satisfaction and employee development.

\rJob Overview

We are seeking a skilled Appointment Setting Representative to join our team. This role is critical in providing exceptional customer service through phone and online interactions, ensuring seamless scheduling of service appointments, and resolving issues in a timely and professional manner.

\rSalary and Benefits

The estimated annual salary for this position is $48,000 - $58,000, depending on experience. We also offer competitive insurance and retirement benefits, paid training and certification opportunities, and employee discounts for parts, service, and vehicle purchases.

\rKey Responsibilities
  • Answer incoming phone calls and online chats to assist clients with scheduling service appointments and answer basic automotive questions.
  • Actively listen to clients and their needs, asking questions to determine the nature of issues and accurately recording information in computer applications.
  • Use dealership resources and customer service skills to effectively resolve problems and provide a positive customer experience.
  • Make outbound calls for service campaigns and to clients who missed their scheduled appointment.
\rRequirements and Qualifications
  • Prior to employment, applicants must complete a thorough screening process, including a full employment application, background checks, and in-person interviews.
  • High school diploma or equivalent required.
  • Authorized to work in the USA for any employer.
  • Previous experience in a similar role with similar responsibilities preferred.


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