Service Center Representative
3 days ago
RBM of Atlanta is a leading Mercedes-Benz dealership, renowned for its exceptional customer experience and commitment to employee satisfaction. Our state-of-the-art service center and extensive parts inventory set us apart from the competition.
Salary and Benefits
We offer a competitive hourly wage plus commission, ensuring our team members are fairly compensated for their hard work. Additionally, we provide paid holidays, sick time, vacation, sales spiffs, and monthly bonuses. Our comprehensive benefits package includes medical and dental coverage, company-paid life insurance, and a 401(k) retirement plan with a company match.
Job Description
As a Service Call Center Representative, you will play a vital role in delivering exceptional customer experiences. Your primary responsibilities will include answering incoming phone calls and online chats, scheduling quality service appointments, and connecting clients to the correct party in the dealership. You will also actively listen to our clients and their needs, ask questions to determine the nature of mechanical problems, service needs, or issues, and accurately record information in various computer applications during the appointment setting or issue resolution process.
Requirements and Qualifications
To be successful in this role, you must have prior experience in a similar position with similar responsibilities. You should possess basic communication and problem-solving skills, as well as basic mathematical skills using American units of measure. A high school diploma or equivalent is required, and you must be authorized to work in the USA for any employer.
Essential Duties
This is a full-time day shift position that requires you to remain stationary and communicate via phone/text/email for long periods of time, operate office equipment, and perform repetitive motions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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