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Enrollment Coordinator

4 weeks ago

Sacramento, California, United States LHH Recruitment Solutions Full time
Job Title: Enrollment Specialist

We are seeking an experienced Enrollment Specialist to join our team at LHH Recruitment Solutions in Sacramento, CA.

Job Summary:

The Enrollment Specialist will be responsible for providing exceptional customer service to brokers, employer groups, and members regarding eligibility and enrollment matters. This role requires a strong understanding of enrollment requirements and the ability to communicate effectively with internal departments and external stakeholders.

Key Responsibilities:
  • Provide proficient phone support to address inquiries and resolve issues related to eligibility and enrollment.
  • Communicate eligibility requirements and enrollment status updates to brokers, employer groups, and internal departments.
  • Handle basic enrollment processing tasks, including additions, terminations, ID card orders, PCP changes, and address updates.
  • Maintain a comprehensive understanding of enrollment requirements outlined in the Evidence of Coverage Handbook and Group Service Agreement.
  • Ensure data entry accuracy and meet timeliness targets of 97% or higher.
  • Collaborate closely with Individual Sales and Premium Billing teams to resolve escalated cases effectively.
Requirements:
  • High School Diploma or equivalent qualification.
  • Minimum of 2 years of experience in enrollment, preferably within an HMO setting.
  • Previous experience with Facets Application Software is highly desirable.
  • Flexibility to work extended hours during regular work weeks and Saturdays, especially during Open Enrollment periods.
  • Intermediate proficiency in computer skills, including electronic mail, database activities, word processing, and spreadsheets.
  • Proficient in creating formulas and graphs in Excel and integrating them into Word documents.
What We Offer:

LHH Recruitment Solutions offers a competitive salary range of $18.00 to $20.00 per hour, as well as a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. Please note that we consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.