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Membership Services Liaison
2 months ago
The Membership Services Coordinator plays a vital role in ensuring the success of our membership program at RPC Company. As a key liaison between our organization and its members, this role is responsible for delivering exceptional customer service and fostering a deep connection between members and the company.
Key Responsibilities- Act as a central point of contact for members, responding to inquiries and providing timely support
- Collaborate with internal and external colleagues to ensure seamless integration of membership services across all facets
- Process new applications for member services, ensuring a smooth onboarding experience
- Develop and implement strategies to recruit and retain members, highlighting the value and benefits of membership
- Oversee membership renewals, ensuring a high level of customer satisfaction
- Orient new members, providing a comprehensive introduction to the organization and its services
- Excellent customer service skills and a strong attitude
- Outstanding verbal and written communication skills
- Proficiency in Office Suite (Word, Excel, PowerPoint)
- Ability to handle multiple tasks, projects, and priorities effectively and professionally