Customer Service Representative

2 days ago


Youngstown, Ohio, United States Vaco Full time
Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Vaco. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Manage customer inquiries, orders, and issues in a timely and efficient manner
  • Provide accurate and complete information to customers, using the right methods and tools
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints and provide appropriate solutions and alternatives within time limits
  • Manage customer supply chain management, stocking requirements, and forecasting reviews
  • Assist with pricing administration activities, including price book data entry, price monitoring, and pricing updates
  • Work with Procurement and Engineering as needed on requotes
  • Keep records of customer interactions and quoting, outstanding issues, and process customer accounts
Qualification Requirements
  • College education (Associates Degree, Bachelors preferred) recommended but not required
  • 2-4 years in proven customer support and order management experience, preferably in the made-to-order steel or steel service center industries
  • Supply Chain Management, forecasting, stocking program experience preferred
  • Strong written and verbal communication skills
  • Track record of over-achieving quota and excellent teamwork skills


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