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Customer Service Representative

2 months ago

Youngstown, Ohio, United States Planet Fitness Full time
{"title": "Member Services Representative", "description": "Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience.

Key Responsibilities
  • Customer Service: Greet members and guests, answer phones, and assist callers with a variety of questions.
  • Front Desk Activities: Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, and perform regular facility cleaning and upkeep.
Requirements
  • Qualifications: High school diploma or equivalent, prior customer service experience preferred.
  • Physical Demands: Ability to walk and stand for prolonged periods, lift moderate amounts of weight, and maintain physical ability to administer CPR.
Why Work at Planet Fitness?
  • Contribute to Changing Lives: Help us create a healthier Planet by providing exceptional customer service and ensuring a positive member experience.
  • Competitive Benefits: Medical, dental, vision insurance, PTO, free Black Card membership, and more.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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