Customer Service Representative

2 weeks ago


Youngstown, Ohio, United States Hynes Industries Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Hynes Industries. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers via phone, email, and in-person, ensuring their needs are met and issues are resolved.
  • Order Management: Manage customer orders from receipt to completion, ensuring accurate and timely processing.
  • Supply Chain Coordination: Collaborate with internal teams to ensure smooth supply chain operations, including inventory management and forecasting.
  • Communication: Develop and maintain strong relationships with customers, internal stakeholders, and external partners through effective communication and problem-solving skills.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance customer satisfaction and operational efficiency.
Requirements
  • Education: College education (Associates Degree, Bachelors preferred) recommended but not required.
  • Experience: 2-4 years in proven customer support and order management experience, preferably in the made-to-order steel or steel service center industries.
  • Skills: Strong written and verbal communication skills, ability to work in a fast-paced environment, and proficiency in MS Office products.
Competencies
  • Customer Focus: Prioritize customer needs and provide exceptional service to meet their expectations.
  • Problem-Solving: Analyze and resolve customer issues in a timely and effective manner.
  • Communication: Develop and maintain strong relationships with customers and internal stakeholders through effective communication and problem-solving skills.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance customer satisfaction and operational efficiency.


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