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Pharmacy Support Specialist

2 months ago

Butler, Pennsylvania, United States Boots Full time

About the Role

We are seeking a highly skilled and experienced Pharmacy Support Specialist to join our Care Services team at Boots. As a key member of our team, you will play a critical role in ensuring the smooth operation of our pharmacy services, providing exceptional customer care, and driving business growth.

Key Responsibilities

  • Plan and manage the day-to-day operations of the Care Services pharmacy, ensuring seamless delivery of services to customers.
  • Develop and maintain strong relationships with care home customers, store teams, and GP surgeries to drive business growth and retention.
  • Provide timely and effective resolution of customer queries and issues, ensuring high levels of customer satisfaction.
  • Support dispensing duties, including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions, and collecting prescriptions.
  • Work closely with the Regional Business Manager to develop and implement business strategies, driving growth and profitability.

Requirements

  • Pharmacy Technician with a minimum of NVQ2 in Pharmaceutical Science (or equivalent) - NVQ3 preferred but not essential.
  • Excellent communication and problem-solving skills, with a keen focus on customer satisfaction.
  • Strong time management and prioritization skills, with the ability to work effectively in a fast-paced environment.
  • Full driving license, with a willingness to visit care homes and other locations as required.

About Us

At Boots, we are committed to delivering exceptional customer care and driving business growth through our pharmacy services. We offer a range of benefits, including competitive holiday allowance, Boots Retirement Savings Plan pension scheme, discretionary annual bonus scheme, and flexible benefits scheme. We are an equal opportunities employer, passionate about embracing diversity and providing a positive and inclusive working environment for all.