Executive Leader
4 weeks ago
The Director of Association Management is a senior leadership position responsible for overseeing the profitability, risk management, and overall operations of the HOA Department at Invest West Management LLC. This executive-level leader serves on the company's Leadership Team and supervises a team of HOA Portfolio Managers who manage homeowner associations throughout Oregon and Washington.
Key Responsibilities:
Meet and maintain desired financial benchmarks for the department as defined by the Chief Operating Officer and President's goals.
Provide leadership that mentors and develops team members, conducts coaching and counseling conversations as needed, and organizes ongoing education and development.
Develop, implement, and monitor policies and procedures to ensure they are followed by all, and ensure departmental EOS operations are followed, with accurate reporting requirements.
Handle client, customer, or vendor complaints and inquiries in a timely and professional manner, and negotiate client contract increases and terms under the direction of the COO and President.
Participate in new business meetings and prepare new business proposals as needed, and attend Board meetings as required.
Requirements:
A proven track record with supervisory experience leading, coaching, and mentoring a team, and meeting financial performance and KPIs is required. 5+ years of direct supervisory or leadership experience, or equivalent experience preferred. 5+ years of Property Management in Homeowner Associations is preferred, with a PCAM designation and CMCA certification.
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Executive Director of Association Management
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