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Customer Service Representative

2 months ago

Provo, Utah, United States Asbury Automotive Full time

About Asbury Automotive Group

We are a leading automotive retailer in the United States, part of the Asbury Automotive Group (NYSE: ABG), a Fortune 500 company. Our mission is to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally.

Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at Larry H. Miller Automotive Group in Provo. As a Receptionist, you will be the first point of contact for our guests and will play a critical role in ensuring a positive and welcoming experience for all who visit our dealership.

Key Responsibilities

  • Protect the legal, financial, and moral well-being of the Larry H. Miller Automotive Group
  • Ensure all calls and customers are greeted in a timely, professional, and welcoming fashion to initiate positive visits
  • Seek ways to continuously exceed employee, customer, and market expectations through business operations and efficiencies
  • Be a teacher to support the efforts of other employees to be successful
  • Maximize production, customer service, and profitability
  • Achieve customer service satisfaction standards while facilitating incoming calls and traffic
  • Effectively greet, communicate, and guide customers to appropriate departments for assistance
  • Accurately review receipt of money and permits to ensure consistent tracking methods are utilized
  • Accurately file receipts and permits to maintain an accurate record-keeping process to ensure quick data retrieval
  • Complete and maintain all Larry H. Miller Automotive Group required training
  • Maintain ability to handle job stress and effective interaction with others in the workplace
  • Complete all other job duties as requested by management

Requirements

  • High school diploma or equivalent
  • 1+ years of reception experience in a retail facility desirable
  • Maintain valid driver's license and MVR record within company policy requirements, if driving is required
  • Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of other's reactions and understanding why they react as they do
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules
  • The ability to handle complaints, settle disputes, and resolve grievances and conflicts or otherwise negotiating with others
  • Knowledge of Microsoft Office products is required
  • Knowledge of Larry H. Miller Automotive Group's current company management systems desirable
  • Clerical-administrative and clerical procedures and systems such as word processing, file and record management, and other office procedures and terminology
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
  • Knowledge of principles and process for providing customer and personal services

Working Conditions

This position is performed in a dealership setting and requires the ability to sit, stand, bend, reach, talk, hear, use hands and fingers, and move about facilities. The employee is exposed to weather conditions precedent at that time and is required to lift up to a minimum of 5lbs.

Benefits

We offer a comprehensive benefits package including:

  • Health Care
  • Paid Time Off, including paid volunteer time off
  • Paid Holidays
  • Retirement investment plan includes 401(k) and Roth 401(k) with employer match
  • Dental Care
  • Disability Insurance
  • Life Insurance
  • Flexible Spending Accounts
  • Employee Assistance Programs
  • Employee Discounts
  • Wellness program