Key Operations Support Specialist

6 days ago


Grand Rapids, Michigan, United States REHAU Incorporated Full time
About the Role

We're a global work family of doers at REHAU Incorporated, a leading international polymer manufacturer.

This hybrid role in our Grand Rapids, MI location supports our Furniture Division, providing innovative surface solutions for high-end kitchens and unique components for the office furniture industry.

Key Responsibilities

The successful candidate will monitor and manage multiple mailboxes related to sales and sales support, including order entry and other duties to respond quickly to customer needs.

  • Set up new accounts in SAP and facilitate customer portal registration, lead creation in Salesforce, and forward requests to other distributors for processing.
  • Process order portal registrations, including initial setup, tagging to distributors, and email triggers for import.
  • Perform all clerical duties relevant to the office, including ordering supplies, handling inbound and outbound mail and packages.
  • Answer inbound phone calls to assist customers or transfer calls to the appropriate sales coordinator or AR team.
  • Support Marketplace customers/orders and process cc payments.
  • Take over processing of AP invoices as far as coding and working with the AP team.
  • Support sample requests as needed.
  • Provide support as needed for other team members.
Requirements

Requirements include:

  • An associate degree in a related field is preferred.
  • 2-5 years' experience as an office support or administrative assistant is required.
  • Proficiency in the MS Office suite (Word, Excel, PowerPoint) is required.
  • Excellent written and verbal communication skills are necessary.
  • Service-oriented and service-driven individuals are ideal candidates.
  • Strong time management and project management skills are required.
  • SAP or Salesforce.com experience is a plus.


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