Chief Security Officer

Position Title: Director of Security

Reports To: Chief Operating Officer

Supervises: Security Manager, Security Supervisor, Security Officers, Dispatchers, Risk Management Team

Position Summary

The Director of Security is accountable for the comprehensive safety and security of the organization’s operations. This role involves orchestrating security measures to effectively protect assets within the facilities, ensuring the safety of employees and patrons, and enforcing adherence to security protocols and procedures.

Key Responsibilities and Expectations

• Capability
• Demonstrates and articulates Hospitality Standards and Performance Expectations.
• Knows where to source information necessary for task completion.
• Exhibits technical skills essential for fulfilling job responsibilities.
• Understands the behavioral standards required for task execution.
• Takes initiative in problem-solving, even when solutions are not readily available.
• Knows how to seek assistance when required to achieve objectives.
• Possesses comprehensive knowledge of products and services offered.
• Provides guests with accurate information and addresses feedback promptly and professionally.
• Performance
• Achieves expected outcomes and standards in Key Responsibilities and operational guidelines.
• Adapts to challenges and seeks innovative solutions to reach objectives.
• Acts decisively in the absence of direction to meet guest or internal needs.
• Responds positively to change by applying skills effectively.
• Supports the Quality Goal: "Achieve excellence on the first attempt."
• Safeguards organizational property, ensuring cleanliness and maintenance of all areas.
• Proposes enhancements to improve performance.
• Conduct
• Exhibits behavior that aligns with organizational standards (Mission, Values, Hospitality Behaviors).
• Approaches tasks with enthusiasm and inspires the same in others.
• Maintains a positive demeanor in all circumstances.
• Respects the individuality of others and fosters collaborative communication.
• Speaks positively about guests and colleagues in all contexts.
• Treats everyone with dignity and respect.
• Service Orientation
• Serves others effectively.
• Identifies and communicates the needs of guests and colleagues.
• Takes prompt action to meet or exceed service expectations.
• Seeks opportunities to enhance service delivery.
• Assumes responsibility for resolving guest issues until fully addressed.
• Professional Standards
• Adheres to organizational appearance guidelines.
• Upholds the reputation and image of the organization in all situations.
• Attendance
• Complies with attendance policies.
• Notifies supervisors of anticipated absences in advance.
• Expected to work during special events and activities.
• Communication Skills
• Provides necessary information to enable others to succeed.
• Shares relevant information with subsequent shifts to ensure continuity.
• Listens actively to others and acts on their feedback.
• Asks clarifying questions to understand expectations.
• Reports guest feedback to management promptly.
• Informs management of any issues regarding property standards.
• Team Collaboration
• Prioritizes team success over individual achievements.
• Assists colleagues in achieving their goals without prompting.
• Takes proactive steps to resolve interpersonal conflicts.
• Supports other departments in reaching their objectives.
• Shares ideas to enhance team performance and guest satisfaction.
• Contributes constructively to team meetings and discussions.

1. Essential Duties and Responsibilities include the following and are subject to change at management's discretion:

• Evaluates premises to assess security requirements;
• Plans and oversees all security operations;
• Directs the activities of the security team and surveillance personnel;
• Provides guidance and support as needed;
• Coordinates training for security and surveillance staff regarding external agency protocols;
• Protects the assets under the organization’s jurisdiction;
• Monitors security operations across all shifts to ensure compliance with established policies;
• Develops and implements safety protocols regarding emergency procedures;
• Establishes and maintains relationships with local law enforcement;
• Conducts background checks on key personnel to ensure security integrity;
• Ensures comprehensive protection against threats to assets, properties, guests, and employees;
• Implements procedures for special investigations and fraud surveillance;
• Responsible for coordinating the secure transport of assets;
• Adheres to all regulatory and organizational policies and procedures.

1. Supervisory Responsibilities

Oversees the security team and ensures effective coordination and evaluation of personnel. Responsibilities include recruitment, training, work assignment, performance evaluation, and conflict resolution.

1. Education and Experience Requirements

Demonstrates the organizational values of Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches tasks with a positive attitude and fosters teamwork.

• Bachelor's degree from an accredited institution or five years of relevant experience; a combination of education and experience may be considered. Law enforcement experience is highly desirable.

1. Physical Demands

The physical requirements described are representative of those necessary to perform the essential functions of this position.

While performing the duties of this position, the individual is frequently required to stand, walk, use hands, reach, stoop, kneel, or crouch. Must be able to operate communication devices and occasionally lift up to 50 pounds. The individual must be capable of standing for extended periods.

1. Work Environment

The work environment characteristics described are representative of those encountered while performing the essential functions of this position.

The noise level is typically high, and the individual may be exposed to second-hand smoke and biohazardous materials. The role may involve high-stress situations with guests.