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Healthcare Customer Support Representative
2 months ago
Position Title: Customer Service Representative
Job Category: Patient Services
Job Overview:
As a Customer Service Representative in the Emergency Department, you will play a crucial role in assisting patients as they navigate the registration process. This position is dynamic and can be fast-paced, requiring you to be the reliable point of contact for patients seeking assistance.
Key Responsibilities:
- Facilitate patient check-ins in a busy emergency room environment.
- Utilize technology effectively to gather and input patient information accurately.
- Provide compassionate support to patients, addressing their concerns and questions.
- Adapt to a high-stress atmosphere while managing multiple tasks simultaneously.
- Collaborate with clinical staff to ensure seamless patient registration.
Work Environment:
This role involves working in a vibrant and sometimes unpredictable setting. You will be on your feet, assisting patients with mobile registration and collecting essential information. Your ability to remain calm and focused is vital, as you will encounter a variety of situations and patient needs.
Team Support:
At R1 RCM, we prioritize your career development and are committed to fostering a supportive team environment. This position serves as an excellent entry point into the healthcare field, providing you with valuable experience and training.
Diversity and Inclusion:
We are dedicated to promoting diversity, equity, and inclusion within our workforce. R1 RCM is an equal opportunity employer, and we encourage applications from individuals of all backgrounds.
Qualifications:
Education: High School diploma or equivalent required.
Experience: No prior healthcare experience necessary; training will be provided.
Licenses & Certifications: Must meet all vaccination requirements and pass background checks prior to employment.
