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Client Engagement Coordinator

2 months ago


Peabody, Massachusetts, United States Preowned Auto Logistics Full time

Client Engagement Coordinator

Preowned Auto Logistics is on the lookout for a committed Client Engagement Coordinator to enhance our team. This position plays a vital role in delivering outstanding client service and satisfaction by interacting with clients and addressing concerns promptly and effectively.

Key Responsibilities:

  • Addressing client inquiries through various communication channels.
  • Effectively resolving client complaints and challenges.
  • Keeping clients updated on the progress of their inquiries.
  • Collaborating with different departments to ensure a smooth client experience.
  • Understanding client needs to offer suitable solutions.
  • Utilizing CRM tools to manage client interactions and information efficiently.
  • Providing insights on the effectiveness of the client service process.

Qualifications:

  • High school diploma or equivalent; bachelor's degree is a plus.
  • 1 to 5 years of experience in handling client-related communications.
  • Excellent communication and interpersonal abilities.
  • Familiarity with Microsoft Office and CRM software.
  • Capability to multitask, prioritize, and manage time efficiently.
  • Positive demeanor and eagerness to learn and develop in a dynamic setting.
  • Dedication to providing exceptional client service.

Why Join Our Team: At Preowned Auto Logistics, we prioritize our clients and aim to deliver the highest level of service. Become part of a company that values collaboration, innovation, and client satisfaction.

Company Overview:

Preowned Auto Logistics is a privately owned national automotive carrier and broker based in Peabody, MA. With over 20 years of experience, we specialize in fast, safe, and reliable auto transportation, ensuring superior client service. Our expertise encompasses Seasonal Residents, Recreational Vehicles, Dealerships, International shipments, and Private Party Shipping.

Employee Benefits:

- Health Insurance

- Dental Insurance

- Paid Time Off

- Supportive Collaborative Work Environment

- Company Outings

- Paid Food Truck Fridays