Customer Service Representative

1 day ago


Whitehouse Station, New Jersey, United States Chubb Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Chubb. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and support to our valued agency partners.

Key Responsibilities
  • Customer Service: Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment.
  • Phone Quoting and Issuance: Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage.
  • Agent Requests: Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner.
  • Problem Solving: Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience.
  • Product Knowledge: Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.).
  • Team Collaboration: Work collaboratively with team members, and business partners to provide a quality experience for our agents.
  • Availability: Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed.
Qualifications
  • Education: Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus.
  • Experience: Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus.
  • Insurance Knowledge: Previous Property and Casualty insurance experience a plus.
  • Communication Skills: Outstanding, effective, and service focused communication skills, both verbal and written.
  • Technical Skills: Proficient in computer skills, multi-application navigation and multi-tasking.
  • Professionalism: Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners.
About Chubb

Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. We are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.



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