Senior Market Support Expert

5 days ago


SaintPriestlaPlaine, Nouvelle-Aquitaine, United States Yes Energy Full time
About the Role

The Senior Market Support Expert will play a critical role in ensuring that Yes Energy's customers receive prompt, friendly, and smart customer support. As a key member of our Customer Support Team, you will serve as the most technically focused member, answering customer questions related to technical support and application usage. Your ability to digest complex technical information and translate it back to customers concisely will make you an invaluable asset to our team.

You will work closely with development staff to facilitate communication about product issues and user experience, clearly and thoroughly document customer issues for development staff, and coordinate with the technical writer to create and maintain internal knowledge base documentation for the broader support team.



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