Customer Service and Support Manager
7 days ago
Job Title: Field Service Operations Manager
Company: Intuitive Surgical
Location: Remote (with occasional travel)
Job Type: Full-time
About Us:
Intuitive Surgical is a leading medical technology company that designs, manufactures, and markets robotic-assisted surgical systems. We are committed to improving patient outcomes and enhancing the quality of life for people around the world.
Job Summary:
We are seeking an experienced Field Service Operations Manager to join our team. The successful candidate will be responsible for leading a team of field service representatives, ensuring exceptional customer service, and driving business growth.
Key Responsibilities:
- Lead a team of field service representatives, providing guidance, coaching, and development opportunities.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Collaborate with cross-functional teams to identify and resolve customer issues, ensuring timely and effective resolution.
- Monitor and analyze key performance indicators (KPIs) to measure team performance and identify areas for improvement.
- Develop and maintain relationships with key customers, stakeholders, and partners.
- Stay up-to-date with industry trends, competitor activity, and emerging technologies to inform business decisions.
Requirements:
- Minimum 5 years of experience in field service management, customer service, or a related field.
- Proven track record of leading high-performing teams and driving business growth.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
What We Offer:
Intuitive Surgical offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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