Customer Service and Support Manager

7 days ago


Kennedy Space Center, United States Intuitive Surgical Full time
Job Description

Job Title: Field Service Operations Manager

Company: Intuitive Surgical

Location: Remote (with occasional travel)

Job Type: Full-time

About Us:

Intuitive Surgical is a leading medical technology company that designs, manufactures, and markets robotic-assisted surgical systems. We are committed to improving patient outcomes and enhancing the quality of life for people around the world.

Job Summary:

We are seeking an experienced Field Service Operations Manager to join our team. The successful candidate will be responsible for leading a team of field service representatives, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:

  • Lead a team of field service representatives, providing guidance, coaching, and development opportunities.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Collaborate with cross-functional teams to identify and resolve customer issues, ensuring timely and effective resolution.
  • Monitor and analyze key performance indicators (KPIs) to measure team performance and identify areas for improvement.
  • Develop and maintain relationships with key customers, stakeholders, and partners.
  • Stay up-to-date with industry trends, competitor activity, and emerging technologies to inform business decisions.

Requirements:

  • Minimum 5 years of experience in field service management, customer service, or a related field.
  • Proven track record of leading high-performing teams and driving business growth.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

What We Offer:

Intuitive Surgical offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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