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Customer Support Specialist
2 months ago
As a proud subsidiary of Teleperformance, AllianceOne offers a unique chance to be part of a global leader in customer interaction management, leveraging the extensive international footprint the company has established over the years. Teleperformance enhances value by delivering superior customer experiences.
Position Overview:
At AllianceOne, we are committed to upholding our core values of integrity, respect, professionalism, innovation, and dedication. In response to our expanding operations, we are on the lookout for skilled individuals who will assist us in providing top-tier service to our customers and achieving outstanding outcomes for our clients.
AllianceOne has been recognized as a Certified "Great Place to Work".
As a Customer Support Specialist, your primary responsibility will be to handle incoming calls, assisting customers with their accounts, toll invoices, technical inquiries, and DMV registration holds.
Your role will involve delivering exceptional customer service by:
- Promptly and accurately identifying and addressing individual customer needs and taking appropriate actions to fulfill those needs.
- Exhibiting patience, empathy, and sincerity in your tone and communication.
- Quickly establishing rapport over the phone while maintaining a positive demeanor in accordance with client guidelines and regulations.
- Clearly and concisely conveying thoughts and information.
- Communicating difficult or negative information tactfully.
- Consistently meeting established productivity, schedule adherence, and quality benchmarks.
- Being adaptable, responding positively to change.
- Building and maintaining effective working relationships with colleagues and contributing as a valuable team member.
- Engaging in special projects as needed.
Work Schedule:
Monday - Friday 10:45 AM - 7:15 PM + Saturday 8:00 AM - 4:30 PM
*In addition to Sunday, you will also have one of the following weekdays off: Tuesday, Wednesday, or Thursday (assigned based on staffing requirements).
Mandatory Training Hours (First 2 Weeks): Monday - Friday 10:45 AM - 7:15 PM
Benefits:
- Our comprehensive benefits package includes, but is not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, a generous Paid Time Off policy, Optional Daily Pay, EAP, and 401k after 90 days. You will be eligible for health benefits on the first of the month following your hire date, or coincident to your hire date if hired on the first of the month.
- Previous customer service experience (high-volume call center experience is advantageous).
- Excellent verbal and written communication skills.
- Strong attendance and work ethic.
- Ability to navigate multiple systems while engaging with customers.
- Self-motivated, problem-solving mindset with critical thinking skills.
- Proficient time management abilities.
- Good typing/keyboarding skills (a skills assessment will be conducted).
- Ability to work professionally with a diverse customer base.
- Team-oriented mindset.
- A criminal background check and drug test are required.
- Vehicle tag check completed; all toll violations must be settled prior to hire date.
If you thrive in a dynamic environment and enjoy collaborating with enthusiastic, high-achieving individuals, you will find a fulfilling career with us.
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
