Retail Customer Service Manager

3 weeks ago


Houston, Texas, United States Micro Electronics Full time

Unlock Customer Satisfaction in a dynamic environment at Micro Center, the nation's leading computer and electronic device big box retailer. Our technology superstore boasts an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business.



We are passionate about customer service and developing long-term customer relationships. We're seeking a self-motivated, results-oriented Retail Customer Service Manager to lead our front-end team.



Key Responsibilities:




  • Ensure operational policies and procedures are carried out at the store level, meeting customer satisfaction standards within the department.
  • Participate in front-end staffing, training, and scheduling activities to ensure competent associates are hired and customer needs are met.
  • Provide regular coaching and feedback to associates on customer satisfaction and sales presentation to ensure desired operations results and metrics are understood.
  • Oversee the execution of ad set and visual merchandising standards within the department.
  • Lead freight flow and merchandise processing within the department, including regular cycle counts and inventory control.
  • Ensure accurate and timely completion of store office functions, including cash handling and store deposit paperwork.
  • Participate in open and close procedures and support front-end staff by ringing transactions.
  • Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory.
  • Perform other duties and tasks as assigned.


Education & Experience:




  • High school diploma or equivalent required with proficiency in Microsoft Office.
  • Experience in retail operations, cash handling, loss prevention, inventory control, and merchandising.
  • Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role.
  • Professional appearance and demeanor with the ability to handle multiple customers and priorities at once.
  • Ability to execute corporate initiatives and drive world-class customer experiences.
  • Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.
  • Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.


Estimated Salary: $55,000 - $65,000 per year, depending on experience.



Benefits:




  • Flexible Schedules & Excellent Pay
  • Medical, Dental, and Vision Benefits Coverage
  • Employee Discount with Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Paid Time Off for Regular Associates
  • 401K Plan with Company Match
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities


Growth Opportunities:



Micro Center empowers employees to set their sights high and blaze their own trails. This is a place where your future success and growth are a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and commitment to the customer can take you and your career to new places.



At Micro Center, we're committed to providing a positive and inclusive work environment that fosters growth, innovation, and customer satisfaction. If you're a results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.




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