Customer Service Quality Manager
2 days ago
As a Customer Service Quality Manager at North End Teleservices, LLC, you will be responsible for driving success in our Contact Center and Client Teams by supporting training activities and analyzing quality metrics. Salary: $65,000 - $85,000 per year
About This RoleWe are seeking an experienced professional to develop and implement project-specific and Standard Operating Procedures (SOP) training for new and existing Customer Service Representatives (CSR). The ideal candidate will have excellent communication and interpersonal skills, with the ability to work well under pressure and meet deadlines.
- Develop and document client operating procedures, create training program materials, and conduct training sessions.
- Monitor and analyze quality metrics, identifying trends and areas for improvement.
- Collaborate with the training team to develop education courses for existing CSR's.
- Provide coaching and feedback to CSR's during new hire training and ongoing development.
- Use trending data to improve performance and resolve discrepancies.
-
Customer Service and Leadership Specialist
2 weeks ago
Omaha, Nebraska, United States Stillwater Insurance Group Full timeWe are seeking an experienced Call Center Supervisor to lead our dynamic team at Stillwater Insurance Group. As a seasoned professional, you will leverage your creative, entrepreneurial, and sharp management skills to drive exceptional customer service and leadership in our call center operations.Key Responsibilities:Leadership and Development: Train,...
-
Customer Service Ambassador
2 weeks ago
Omaha, Nebraska, United States Dairy Queen Full timeOverviewDairy Queen is a leading brand in the fast-food industry, known for its commitment to customer satisfaction and quality products. Salary: $12.50 per hour, with opportunities for advancement and increased earnings potential.Job Description: We are seeking a Customer Service Ambassador to join our team at Dairy Queen - 5071 S. 136th St. As a key member...
-
Customer Service Advocate
3 weeks ago
Omaha, Nebraska, United States RemX Full timeWe are seeking a dedicated and personable Customer Service Representative to join our team in Iowa, Nebraska, or Missouri. This is an excellent opportunity for individuals with 2+ years of call center experience to grow their career in a dynamic and supportive environment.About the RoleThis full-time position involves handling a large volume of inbound...
-
Customer Service Representative
2 weeks ago
Omaha, Nebraska, United States Chico's FAS, Inc. Full timeJob Title: Sales Support SpecialistWe are a customer-obsessed, innovative company with a unique culture in retail.Promoting operational excellence and exceptional customer experiences is crucial for our success.The Sales Support Specialist plays a vital role in ensuring seamless store operations by performing various sales functions, including merchandise...
-
Customer Service Representative
2 days ago
Omaha, Nebraska, United States SCC Payroll LLC Full timeAbout the JobWe are looking for a talented and enthusiastic individual to join our team as a Front of House Crew Member. In this role, you will be responsible for providing excellent customer service, operating a cash register or drive-thru window, and preparing drinks.Key ResponsibilitiesGreet customers and take their orders in a friendly and efficient...
-
Environmental Services Manager
3 weeks ago
Omaha, Nebraska, United States Sodexo Full timeAt Sodexo, we strive to deliver exceptional experiences for our clients and patients. We are currently seeking a highly motivated Environmental Services Manager to lead our team at Children's Nebraska Hospital in Omaha, NE.Job Overview:This is a full-time position that requires 3 years of basic management experience and 3 years of work experience in...
-
Customer Service Representative
2 days ago
Omaha, Nebraska, United States Sodexo S A Full timeCompany OverviewSodexo S.A., a leading provider of food and facilities management services, is dedicated to creating a better everyday life for everyone. Our purpose is to create a positive impact in people's lives by providing quality services and solutions.
-
Dundee Customer Service Representative
3 weeks ago
Omaha, Nebraska, United States LE QUARTIER DUNDEE Full timeAbout the RoleWe are seeking a skilled Dundee Customer Service Representative to join our team at LE QUARTIER DUNDEE. As a Front of House Customer Service professional, you will be responsible for delivering exceptional customer experiences and ensuring seamless day-to-day operations.The ideal candidate will possess excellent communication and interpersonal...
-
Customer Service and Support Associate
2 weeks ago
Omaha, Nebraska, United States beBee Professionals Full time $30,000 - $45,000We are seeking a dedicated Customer Service and Support Associate to join our team at beBee Professionals in Omaha, United States.About the Role:This is an exceptional opportunity for a customer-focused professional to provide top-notch support to our clients by responding to inquiries, resolving issues, and ensuring customer satisfaction.The successful...
-
Medical Customer Service Representative
6 days ago
Omaha, Nebraska, United States OneWorld Community Health Centers Inc Full timeMedical Customer Service Representative Job DescriptionWe are seeking a highly skilled Medical Customer Service Representative to provide exceptional patient service and support to our patients and healthcare providers.The successful candidate will be responsible for answering patient calls, gathering information, and routing calls to the appropriate...
-
Customer Service Representative
3 weeks ago
Omaha, Nebraska, United States LE QUARTIER DUNDEE Full timeWe are looking for a highly motivated and skilled customer service representative to join our team at Le Quartier Dundee.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have experience in handling cash and operating a register.This is a part-time position working on Wednesdays, Saturdays, and...
-
Customer Service Representative
2 months ago
Omaha, Nebraska, United States University of Nebraska Medical Center Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Clerk. As a key member of our operations team, you will be responsible for providing exceptional service to our students, members, and guests.Key ResponsibilitiesWelcome and assist all visitors to our facilityOpen and close the fitness center...
-
HVAC Service Operations Manager
2 weeks ago
Omaha, Nebraska, United States ARS-Rescue Rooter Full timeJoin ARS-Rescue Rooter as an HVAC Service Operations ManagerEstimated Salary Range:$65,000 - $90,000 per yearAbout the RoleThe HVAC Service Operations Manager plays a pivotal role in ensuring the efficient and safe servicing of HVAC equipment, components, and systems in commercial and residential settings. This individual is responsible for utilizing human...
-
Customer Service Representative
4 weeks ago
Omaha, Nebraska, United States University of Nebraska Medical Center Full timeJob SummaryWe are seeking a detail-oriented and customer-focused Customer Service Clerk to join our team at the University of Nebraska Medical Center. The ideal candidate will have excellent communication skills and the ability to work independently.Key Responsibilities:Assist students, members, and guests with a positive and welcoming attitude.Ensure the...
-
Custom Finishing Operations Manager
2 weeks ago
Omaha, Nebraska, United States Thomas Creek Woodworks Full timeCompany OverviewThomas Creek Woodworks is a leading manufacturer of custom cabinetry components, dedicated to producing high-quality wood products and fostering employee growth. We are seeking an experienced Finishing Department Manager to join our team.Salary$60,000 - $80,000 per year, depending on experience.Job DescriptionThe Finishing Department Manager...
-
Customer Service Representative
2 weeks ago
Omaha, Nebraska, United States IWG PLC Full timeAbout the RoleWe are seeking a highly motivated and organized Customer Service Representative to join our team at IWG PLC. As a key member of our community center, you will be responsible for providing exceptional customer service to our members, ensuring their needs are met, and exceeding their expectations.In this role, you will work closely with customers...
-
Omaha, Nebraska, United States Crisp & Green Full timeJob DescriptionWe are seeking a highly motivated Customer Service Representative to join our team at Crisp & Green. As a key member of our service crew, you will be the face of our brand and embody the values that make us unique.Company Overview:Crisp & Green is a fast-growing health food company dedicated to providing exceptional customer experiences. Our...
-
Agricultural Equipment Service Manager
5 days ago
Omaha, Nebraska, United States GPAC Full timeWe are seeking an accomplished Service Manager with a background in agricultural equipment, trucking, or heavy equipment to join our dynamic team.Key Responsibilities:Leadership and Team Management: Oversee and lead service department operations, ensuring high standards of service quality and customer satisfaction.Operational Efficiency: Optimize maintenance...
-
Customer Service Liaison
2 weeks ago
Omaha, Nebraska, United States Rudy Partida - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone who enjoys working with people and is looking for a challenging and rewarding career opportunity.
-
Customer Service Liaison
3 weeks ago
Omaha, Nebraska, United States Hutcheson Engineering Products, Inc. Full timeJob SummaryWe are seeking an experienced and skilled Customer Service Liaison to join our team at Hutcheson Engineering Products, Inc. As a key member of our support staff, you will be responsible for interacting with employees and customers in a professional office environment.