Customer Service and Leadership Specialist
4 days ago
We are seeking an experienced Call Center Supervisor to lead our dynamic team at Stillwater Insurance Group. As a seasoned professional, you will leverage your creative, entrepreneurial, and sharp management skills to drive exceptional customer service and leadership in our call center operations.
Key Responsibilities:
- Leadership and Development: Train, supervise, and mentor call center staff to promote a high-performance culture and exceptional customer service.
- Performance Management: Generate key performance indicators, monitor, and evaluate team performance, providing coaching and feedback to enhance skills and efficiency.
- Operational Efficiency: Utilize corrective staffing techniques to aggressively manage and ensure department performs at 100% efficiency leveraging all productive resources, including staff and contract labor.
- Customer Experience: Manage escalated customer inquiries and resolve complex issues with professionalism and care.
- Quality Improvement: Analyze call center metrics and implement and manage strategies for continuous improvement in service quality and operational efficiency.
The ideal candidate has 3-5 years of experience managing all facets of a dynamic call center, strong verbal and written communication skills, prior experience in the Property and Casualty (P&C) insurance sector is highly preferred, bilingual (Spanish) skills are a plus, proficient in Microsoft Excel, database software, internet applications, spreadsheets, and word processing.
A competitive salary of $60,000 - $80,000 per year is offered, along with comprehensive medical, dental, vision, and life insurance benefits for you and your family, a 401(k) Plan to support your retirement goals, gym/fitness center reimbursement, and a generous Paid Time Off (PTO) program to help you maintain a healthy work/life balance.
-
Customer Success Associate
2 days ago
Omaha, Nebraska, United States Genesis Global Specialist, Inc. Full timeAbout Genesis GlobalGenesis Global delivers cutting-edge client experiences through innovative products and solutions. We empower businesses to build, operate, and grow their brand by providing top-notch services.Job OverviewWe're seeking a driven individual to join our Client Support Team as a Career-Advancing Sales and Support Specialist. This role plays a...
-
Strategic Sales Accelerator
6 days ago
Omaha, Nebraska, United States Genesis Global Specialist, Inc. Full timeJob OverviewWe are seeking an experienced Strategic Sales Accelerator to join our team at Genesis Global Specialist, Inc. About the RoleThis is an exceptional opportunity for a charismatic and results-driven individual to drive revenue growth and accelerate account expansion. As a Strategic Sales Accelerator, you will be responsible for leading...
-
Automotive Customer Liaison Specialist
5 days ago
Omaha, Nebraska, United States House of Mufflers and Brakes Full timeJob SummaryWe are seeking a skilled Automotive Customer Liaison Specialist to act as the primary point of contact between our customers and service technicians. This key role involves greeting customers, listening to their requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The successful...
-
Customer Service Representative
3 days ago
Omaha, Nebraska, United States Chico's FAS, Inc. Full timeJob Title: Sales Support SpecialistWe are a customer-obsessed, innovative company with a unique culture in retail.Promoting operational excellence and exceptional customer experiences is crucial for our success.The Sales Support Specialist plays a vital role in ensuring seamless store operations by performing various sales functions, including merchandise...
-
Customer Service Representative
3 days ago
Omaha, Nebraska, United States The Good Feet Store Midwest Full timeTransform Lives with The Good Feet Store MidwestWe are seeking a driven and compassionate Customer Service Representative - Foot Health Specialist to join our team at The Good Feet Store Midwest.About UsThe Good Feet Store Midwest is an expanding franchisee of America's #1 Arch Support Store, with 40 locations across the Midwest and South. We are committed...
-
Customer Service Advocate
7 days ago
Omaha, Nebraska, United States RemX Full timeWe are seeking a dedicated and personable Customer Service Representative to join our team in Iowa, Nebraska, or Missouri. This is an excellent opportunity for individuals with 2+ years of call center experience to grow their career in a dynamic and supportive environment.About the RoleThis full-time position involves handling a large volume of inbound...
-
Dedicated Customer Service Specialist
6 days ago
Omaha, Nebraska, United States Bakers Food Stores Full timeAbout This RoleWe are seeking a dedicated and compassionate Customer Service Specialist to join our pharmacy team. As a key member of our staff, you will play a vital role in providing exceptional customer service, ensuring patients receive the best possible care.Key ResponsibilitiesProvide direct patient intervention by offering health and wellness services...
-
Customer Service Leadership Role
6 days ago
Omaha, Nebraska, United States Burlington Full timeJob OverviewWe are seeking a highly skilled Retail Front End Supervisor to join our team. This role offers a competitive salary, flexible hours, and a range of benefits including medical, dental, and vision coverage.
-
Wireless Sales Consultant
6 days ago
Omaha, Nebraska, United States Genesis Global Specialist, Inc. Full timeWe are seeking a motivated and results-driven Wireless Sales Trainee to join our team at Genesis Global Specialist, Inc.As a Wireless Sales Trainee, you will be the cornerstone of our initiative to provide our community with consistent and reliable connectivity. You will have the opportunity to meet with customers directly and find the best solutions to...
-
Omaha, Nebraska, United States Grell&Steele Plumbing and Contracting Full timeJob DescriptionWe are looking for an experienced journeyman plumber to join our team at Grell&Steele Plumbing and Contracting. As a leader, you will be responsible for overseeing various commercial plumbing projects while maintaining a strong work ethic and commitment to quality.The ideal candidate will have experience in both commercial and residential...
-
Customer Experience Specialist
3 weeks ago
Omaha, Nebraska, United States Haza Bell Full timeCompany OverviewHaza Bell is a top franchisee with a track record of guest satisfaction, team satisfaction, and internal career growth. Our leaders teach and inspire their teams to deliver our flavorful products with fast and friendly service.Job DescriptionWe are seeking a Customer Experience Specialist to join our team. As a key member of our team, you...
-
Clinical Care Specialist
7 days ago
Omaha, Nebraska, United States Suncrest Hospice Full timeJob DescriptionWe are seeking a compassionate and dedicated Registered Nurse to join our team as a Clinical Care Specialist in Hospice Services.About UsSuncrest Hospice is committed to providing exceptional care and service to our patients. We strive to change the expectation of hospice care by allocating resources to increase staff-to-patient ratios,...
-
Drain Service Specialist
3 days ago
Omaha, Nebraska, United States Major Drain Full timeJob OverviewMajor Drain is seeking experienced Drain Technicians to join our team. As a full-time Drain Service Specialist, you will be responsible for providing exceptional service to our customers while maintaining the highest standards of quality and professionalism.
-
Omaha, Nebraska, United States The Reserves Network Inc Full timeCompany Overview: The Reserves Network Inc is a dynamic organization seeking a skilled Collections Specialist to join our team. As a key member of our staff, you will play a vital role in resolving past-due invoices and providing exceptional customer service.Compensation: This position offers a competitive salary ranging from $17 to $18 per hour, along with...
-
Customer Experience Development Specialist
3 weeks ago
Omaha, Nebraska, United States EMS Inc. Full timeAbout the RoleWe are seeking an experienced Customer Experience Development Specialist to join our team at EMS Inc.As a key member of our customer experience team, you will be responsible for developing and delivering training programs that enhance our customer service capabilities.You will work closely with our management team to identify training needs and...
-
Food Service Delivery Specialist
7 days ago
Omaha, Nebraska, United States Performance Foodservice Full timeCompelling Career OpportunityA talented Food Service Delivery Specialist is required to drive a tractor trailer or straight truck on intrastate and interstate local, over-the-road (OTR), shuttle, and overnight routes for the purpose of delivering food and related products to customers in a safe and timely manner.About the Role:This individual will engage...
-
Omaha, Nebraska, United States Heartland Family Service Full timeAbout the RoleWe are seeking a highly experienced Clinical Director to provide exemplary clinical administration and leadership to our agency programs and services. As a key member of our team, you will be responsible for overall agency therapeutic supervision and quality assurance.Key ResponsibilitiesImplement clinical activities in conjunction with...
-
Store Leadership Position
4 weeks ago
Omaha, Nebraska, United States LOJO Enterprises LLC Full timeRole SummaryWe are seeking an experienced and passionate Assistant Store Manager/Supervisor to join our team at LOJO Enterprises LLC. As a key member of our store operations, you will be responsible for directing an efficient workflow and assisting the Store Manager in various store duties.Key ResponsibilitiesEnsure consistent and quality customer experience...
-
Store Leadership Expert
3 days ago
Omaha, Nebraska, United States Guitar Center Full timeLead the Way with Guitar CenterGuitar Center is a world of creativity and music where staff can find their unique sound. Our mission is to develop lifelong musicians and make a difference in the world by enabling musicians and non-musicians to experience music's joy. We strive for inclusive environments that prioritize customers while fulfilling our...
-
Nurse House Supervisor
5 days ago
Omaha, Nebraska, United States Aureus - Nurse Leadership Full timeAureus Medical Group is seeking a seasoned travel nurse to fill the role of House Supervisor in Omaha, Nebraska.Job SummaryWe are looking for a skilled and compassionate nurse to oversee daily nursing operations, ensure patient safety, and lead a team of healthcare professionals. This exciting opportunity will allow you to showcase your leadership skills,...