Patient Service Support Specialist

5 days ago


Horseshoe Bay, Texas, United States Baylor Scott & White Healthcare Full time

**Job Title:** Patient Service Support Specialist

At Baylor Scott & White Healthcare, we are seeking a skilled Patient Service Support Specialist to join our team. This role provides administrative support in a physician office, clinic or other operational area that assists patients, ensuring high-quality patient-centered care.

### Job Summary
The Patient Service Support Specialist 1, with direct oversight, will provide administrative support to ensure smooth patient interactions and seamless day-to-day operations. Key responsibilities include:

  • Assisting patients with registration duties, collecting and verifying insurance information.
  • Directing patients to appropriate waiting areas and accepting payments for physician/clinic services according to established guidelines.
  • Verifying patient demographics and entering changes into the computer system.

### Essential Functions of the Role
  1. Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones.
  2. Arranges follow-up visits and referral appointments.
  3. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.

### Required Skills and Qualifications
  • Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
  • Ability to adapt communication style to suit different audiences.
  • Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.

### Benefits
Baylor Scott & White Healthcare offers a competitive benefits package, including immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match up to 5%, tuition reimbursement, and PTO accrual beginning Day 1.

### Salary Information
We offer a salary range of $40,000-$55,000 per year, depending on experience and qualifications.

### How to Apply
If you're passionate about delivering exceptional patient care and have excellent communication skills, please apply today

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