Contact Center Specialist Position
3 weeks ago
We are seeking a highly skilled Contact Center Specialist to join our team at Baylor Scott & White Healthcare. In this role, you will be responsible for providing exceptional customer service and support to patients, families, and healthcare professionals.
Key Responsibilities:
- Respond to routine inquiries and resolve issues via phone, email, and electronic requests.
- Provide accurate and timely information to customers, identifying emergent health situations and coordinating immediate triage when necessary.
- Work collaboratively with providers, clinical staff, and other departments to ensure patient needs are met.
- Document all customer contacts and accurately process various documents to ensure optimal service.
- Schedule appointments, communicate financial information, and facilitate timely arrival and preparation for testing and reimbursement.
Requirements:
- Experience in a call center, customer service, or healthcare setting is preferred.
- Excellent listening, interpersonal, and communication skills, with professional telephone etiquette.
- Data entry, numeric data entry, and computer navigation skills are essential.
- Familiarity with the patient portal and knowledge of customer service values and practices are desirable.
Benefits:
- Competitive salary: $45,000 - $55,000 per year.
- Immediate eligibility for health and welfare benefits.
- 401(k) savings plan with dollar-for-dollar match up to 5%.
- Tuition Reimbursement.
- PTO accrual beginning Day 1.
-
Contact Center Specialist II
2 weeks ago
Horseshoe Bay, Texas, United States Baylor Scott & White Health Full time**Job Overview**We are seeking a highly skilled Contact Center Specialist to join our team at Baylor Scott & White Health. As a key member of our customer support team, you will be responsible for providing exceptional service to our patients and their families.**About the Role**The estimated salary for this position is $45,000 - $60,000 per year, depending...
-
Contact Center Specialist
2 weeks ago
Horseshoe Bay, Texas, United States Baylor Scott & White Healthcare Full timeAbout the RoleThis Contact Center Specialist position is an exciting opportunity to work in a dynamic healthcare setting. As a key member of our team, you will respond to customer inquiries, resolve complaints, and provide information on behalf of the institution.You will be responsible for ensuring a positive and exemplary experience with all customers by...
-
Contact Center Professional
3 weeks ago
Horseshoe Bay, Texas, United States Baylor Scott & White Health Full timeAbout the Role:The Contact Center Specialist plays a vital role in our healthcare system's commitment to improving patient outcomes. This position requires excellent communication skills, empathy, and a keen sense of prioritization to handle multiple tasks simultaneously.Responsibilities:Answering phone calls, emails, and electronic requests in a...
-
Customer Service Specialist
2 weeks ago
Horseshoe Bay, Texas, United States Baylor Scott & White Health Full timeAbout the RoleBaylor Scott & White Health is seeking a highly motivated and detail-oriented Customer Service Specialist to join our contact center team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our patients and customers.Responsibilities:Answering routine inquiries, complaints, and...
-
Healthcare Call Center Agent
2 weeks ago
Horseshoe Bay, Texas, United States Baylor Scott & White Health Full timeAbout UsBaylor Scott & White Health is a leading healthcare provider in the region, committed to delivering high-quality care to our patients and communities.Job Description:We are seeking a skilled Healthcare Call Center Agent to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service and...
-
Resort Service Specialist
4 weeks ago
Horseshoe Bay, Texas, United States Crescent Services Full timeResort Service SpecialistHorseshoe Bay Resort Jet Center is a leading provider of exceptional customer service in the Central Texas Hill Country. We are seeking a highly motivated and experienced Resort Service Specialist to join our team. As a key member of our front desk team, you will be responsible for delivering outstanding Member, guest, and customer...
-
Inbound Call Center Agent
2 weeks ago
Horseshoe Bay, Texas, United States Baylor Scott & White Healthcare Full timeResponsibilitiesRespond to, and resolve routine inquiries, complaints, and concerns through inbound phone calls, emails, and electronic requests.Ensure a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.Provide accurate, valid, and complete information to customers by using the right methods and...
-
Medical Office Support Specialist
2 weeks ago
Horseshoe Bay, Texas, United States Baylor Scott & White Healthcare Full timeJob SummaryAbout Baylor Scott & White HealthcareWe are a leading healthcare provider dedicated to delivering high-quality, patient-centered care. Our team of professionals is committed to making a positive impact on the lives of our patients and their families.Salary and BenefitsThe estimated annual salary for this position is $45,000 - $55,000. Our...
-
Patient Service Support Specialist
2 weeks ago
Horseshoe Bay, Texas, United States Baylor Scott & White Healthcare Full time**Job Title:** Patient Service Support SpecialistAt Baylor Scott & White Healthcare, we are seeking a skilled Patient Service Support Specialist to join our team. This role provides administrative support in a physician office, clinic or other operational area that assists patients, ensuring high-quality patient-centered care.### Job SummaryThe Patient...
-
Resort Jet Center Ambassador
4 weeks ago
Horseshoe Bay, Texas, United States Crescent Hotels & Resorts Full timeAre you a people person looking for a challenging and rewarding career opportunity? Look no further than Horseshoe Bay Resort Jet Center! As a Concierge, you will have the chance to work with a dynamic team, providing exceptional customer service to our esteemed guests and members.About the RoleIn this role, you will be responsible for maintaining complete...
-
Event Set-up Specialist
2 days ago
Horseshoe Bay, Texas, United States Crescent Hotels & Resorts Full timeEvent Set-up Specialist Job Overview Do you have a passion for creating memorable experiences for our guests? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we encourage you to apply for our Event Set-up Specialist position at Crescent Hotels & Resorts. As an Event Set-up Specialist, you will be responsible for...
-
Healthcare Registration Specialist Position
2 weeks ago
Horseshoe Bay, Texas, United States Baylor Scott & White Health Full timeRole Summary:We are looking for an experienced Access Services Representative 2 to join our team at Baylor Scott & White Healthcare. This role requires a highly skilled individual who can effectively communicate with patients and family members, negotiate payment arrangements, and provide exceptional customer service. If you have a passion for delivering...
-
Night Audit and Accounting Specialist
4 weeks ago
Horseshoe Bay, Texas, United States Crescent Hotels and Resorts Full timeAbout the RoleThe Night Audit and Accounting Specialist will be responsible for reviewing and reconciling daily sales from various outlets, making corrections and adjustments as needed, and preparing all necessary paperwork for accounting. This position requires excellent organizational skills, attention to detail, and the ability to work independently with...
-
Landscaping and Horticulture Specialist
20 hours ago
Horseshoe Bay, Texas, United States Crescent Hotels and Resorts Full timeAbout the JobWe are currently seeking a highly motivated and skilled Landscaping and Horticulture Specialist to join our team at Horseshoe Bay Resort. As a key member of our grounds team, you will be responsible for performing a variety of tasks related to landscape maintenance and horticulture, including grounds construction and maintenance, operating small...
-
Patient Care Associate
2 weeks ago
Horseshoe Bay, Texas, United States Baylor Scott & White Health Full timeAbout Baylor Scott & White Health">Baylor Scott & White Health is a leading healthcare provider in Texas, dedicated to delivering high-quality patient-centered care. Our team of skilled professionals is committed to making a positive impact in the lives of our patients and communities.">Your Key Responsibilities">">Deliver exceptional patient service and...
-
Primary Care Physician Assistant Specialist
21 hours ago
Horseshoe Bay, Texas, United States Baylor Scott & White Health Full timeJob Summary:The Primary Care Physician Assistant Specialist plays a vital role in our team's mission to deliver exceptional patient care. This position is responsible for providing direct patient care, conducting thorough assessments, and developing comprehensive treatment plans for patients in a geriatric setting.Key Responsibilities:Assess patient physical...
-
Administrative Support Associate
2 weeks ago
Horseshoe Bay, Texas, United States Baylor Scott & White Health Full timeJob DescriptionThe Patient Services Specialist 1 provides high-quality administrative support in a physician office or clinic, ensuring exceptional patient-centered care.Key duties include:Providing patient relations support to ensure seamless communication and coordination with patients, families, and healthcare teams.Assisting with patient services,...
-
Emergency Response Specialist
4 weeks ago
Horseshoe Bay, Texas, United States City of Horseshoe Bay Full timeJob RequirementsTo be considered for this exciting opportunity, applicants must meet the following requirements:Bachelor's degree from an accredited college or university in a relevant field such as law enforcement, criminology, or a related field.At least one year of experience in law enforcement or a related field.Basic Certification by the Texas...
-
Barista and Retail Specialist
4 weeks ago
Horseshoe Bay, Texas, United States Crescent Hotels and Resorts Full timeBenefits and Perks:Horseshoe Bay Resort offers a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and 401(k) plan with employer match. Additionally, employees receive discounts on retail and dining purchases, access to resort amenities, and opportunities for career growth and advancement.About Our...
-
Hotel HR Recruitment Specialist
2 weeks ago
Horseshoe Bay, Texas, United States Crescent Hotels & Resorts Full timeHorseshoe Bay Resort Overview">We are a luxury resort located in the heart of the Central Texas Hill Country, offering a unique blend of Texas Hospitality and luxury amenities. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a strong emphasis on Diversity, Equity, Inclusion, and Belonging.Job...