Patient Care Coordinator

3 weeks ago


Horseshoe Bay, Texas, United States Baylor Scott & White Health Full time

Job Summary:

We are seeking a skilled Patient Care Coordinator to join our team. As a key member of our healthcare organization, you will be responsible for providing exceptional patient care and service through various communication channels.

This role involves responding to routine inbound phone calls, emails, and electronic requests from patients, caregivers, and healthcare professionals. Your primary focus will be on delivering a positive experience by ensuring timely and accurate responses to inquiries, resolving issues promptly, and providing empathetic support when needed.

Key Responsibilities:

  • Respond to and resolve routine inquiries, complaints, and concerns via phone, email, and electronic requests
  • Ensure a seamless experience for customers by focusing on customer satisfaction and resolution
  • Provide accurate, valid, and complete information using the right methods and tools
  • Identify emergent health situations based on caller information and coordinate immediate triage
  • Work collaboratively with providers, clinical staff, and other departments to ensure patient needs are met

Required Skills and Qualifications:

  • Excellent listening, interpersonal, and communication skills
  • Professional telephone etiquette and data entry skills
  • Familiarity with electronic medical record systems and patient portal preferred
  • Knowledge of customer service values and practices is preferred
  • Ability to work in a fast-paced, constantly changing environment

Benefits:

  • Competitive salary: $45,000 - $55,000 per year
  • Immediate eligibility for health and welfare benefits
  • Tuition reimbursement and PTO accrual beginning Day 1


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