Bilingual Patient Experience Manager

2 days ago


Irvine, California, United States Life IVF Center Full time
Job Title: Bilingual Patient Experience Manager

We are seeking a dedicated Bilingual Patient Experience Manager to join our team at Life IVF Center. In this role, you will be responsible for delivering exceptional patient experiences and ensuring seamless communication among departments.

Estimated Salary: $70,000 - $85,000 per year based on experience and qualifications.

Job Description
  • Develop and implement strategies to enhance patient satisfaction and loyalty.
  • Work closely with patients to understand their needs and preferences.
  • Collaborate with colleagues to identify areas for improvement and develop solutions.
Required Skills and Qualifications
  • Proven experience in patient-facing roles, preferably in healthcare settings.
  • Familiarity with medical terminology and ideally ICD codes is preferred.
  • Ability to communicate effectively in Mandarin Chinese and English.
Benefits
  • Paid time off and sick days.
  • 401K plans available for tenured employees.
  • Company trips, events, activities, and banquets.


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