Contact Center Representative

3 days ago


Atlanta, Georgia, United States West Point Optical LLC Full time
Job Opportunity: Contact Center Representative

We are seeking a highly motivated Contact Center Representative to join our team at West Point Optical Group. As a Patient Call Center Representative, you will be responsible for handling incoming calls from customers, answering inquiries, and providing information on our products and services.

Main Responsibilities:
  • Answering calls and responding to emails
  • Scheduling appointments
  • Handling patient inquiries both telephonically and by email
  • Notifying patients when orders are ready for pick up
  • Managing and resolving patient complaints
  • Providing patients with eye healthcare information
  • Confirming patient insurance eligibility
  • Entering new customer information into system
  • Updating existing customer information
  • Identifying and escalating priority issues

Requirements:
  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • Required language proficiency
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center, health care or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes

Estimated Salary: $45,000 - $55,000 per year, depending on experience.

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