Contact Center Representative
3 days ago
We are seeking a highly motivated Contact Center Representative to join our team at West Point Optical Group. As a Patient Call Center Representative, you will be responsible for handling incoming calls from customers, answering inquiries, and providing information on our products and services.
Main Responsibilities:
- Answering calls and responding to emails
- Scheduling appointments
- Handling patient inquiries both telephonically and by email
- Notifying patients when orders are ready for pick up
- Managing and resolving patient complaints
- Providing patients with eye healthcare information
- Confirming patient insurance eligibility
- Entering new customer information into system
- Updating existing customer information
- Identifying and escalating priority issues
Requirements:
- High school diploma or equivalent
- Proficient in relevant computer applications
- Required language proficiency
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Some experience in a call center, health care or customer service environment
- Good data entry and typing skills
- Knowledge of administration and clerical processes
Estimated Salary: $45,000 - $55,000 per year, depending on experience.
-
Technical Supervisor for Contact Centers
1 week ago
Atlanta, Georgia, United States Synergis Full time**About the Role:** We are seeking a Technical Supervisor for Contact Centers to join our team. This role involves leading the development and implementation of contact center technology solutions, ensuring seamless delivery, and maintaining high-quality technology solutions.The ideal candidate will have a strong technical background, excellent leadership...
-
Cloud Contact Center Architect
4 weeks ago
Atlanta, Georgia, United States JobRialto Full timeJob SummaryWe are seeking a skilled Cloud Contact Center Architect to design, develop, and implement robust cloud-based contact center solutions using Amazon Connect. This role focuses on creating seamless customer and agent experiences, leveraging AWS services to optimize efficiency and reduce average handle time (AHT).Key Responsibilities:Design and...
-
AWS Senior Contact Center Architect
3 days ago
Atlanta, Georgia, United States ABBTECH Professional Resources Full timeWe are seeking a highly skilled AWS Senior Contact Center Architect to join our team at ABBTECH Professional Resources.About the RoleThis is a senior-level position that requires extensive experience in designing and implementing contact center solutions using AWS Connect. The ideal candidate will have a deep understanding of cloud-based contact centers, as...
-
Call Center Representative
2 weeks ago
Atlanta, Georgia, United States NiteLines USA, Inc. Full timeAbout the RoleNiteLines USA, Inc. is looking for a skilled Call Center Representative to join our team. As a key member of our contact center team, you will be responsible for delivering exceptional customer experiences through phone, email, and chat support.Key Responsibilities- Respond to customer inquiries in a timely and professional manner- Resolve...
-
Sales Representative
3 days ago
Atlanta, Georgia, United States Guitar Center Full timeJob DescriptionGuitar Center is seeking a Sales Representative to join our team as a Guitar Center Specialist. This role involves working closely with customers to understand their musical needs, providing expert advice, and assisting with sales processes.Salary Range: Estimated annual salary: $50,000 - $70,000Key Tasks:Build relationships with customers to...
-
Leadership Role
2 weeks ago
Atlanta, Georgia, United States Synergis Full time**Job Overview:** Synergis is seeking a Leadership Role - Contact Center and My Account to join our team. As a key member of our organization, you will be responsible for leading the development and implementation of contact center software, ensuring seamless delivery, and maintaining high-quality technology solutions.The ideal candidate will have a strong...
-
Tech Lead
4 weeks ago
Atlanta, Georgia, United States SysMind Tech Full timeAbout This RoleWe are seeking an experienced Tech Lead - Cloud Contact Center Architect to join our team at SysMind Tech. In this role, you will be responsible for leading the design and implementation of cloud contact center solutions that drive business growth and customer satisfaction.
-
AWS Cloud Contact Center Solutions Architect
2 weeks ago
Atlanta, Georgia, United States JobRialto Full timeWe are seeking an experienced AWS Cloud Contact Center Solutions Architect to design and develop robust cloud contact center solutions using Amazon Connect. This role focuses on creating seamless customer and agent experiences by leveraging AWS services to optimize efficiency and reduce average handle time (AHT).Key ResponsibilitiesCreate omnichannel contact...
-
AWS Cloud Contact Center Solutions Engineer
1 week ago
Atlanta, Georgia, United States ABBTECH Professional Resources Full timeAt ABBTECH Professional Resources, we are seeking a highly skilled AWS Cloud Contact Center Solutions Engineer to join our team.Job Summary:We are looking for a Senior AWS Connect Technical Architect with experience migrating large client environments to AWS Connect. The ideal candidate should have expertise in building custom desktop applications in AWS...
-
Service Center Representative
2 weeks ago
Atlanta, Georgia, United States RBM Of Atlanta Full timeOverviewRBM of Atlanta is a leading Mercedes-Benz dealership, renowned for its exceptional customer experience and commitment to employee satisfaction. Our state-of-the-art service center and extensive parts inventory set us apart from the competition.Salary and BenefitsWe offer a competitive hourly wage plus commission, ensuring our team members are fairly...
-
Atlanta GA Call Center Representative
2 weeks ago
Atlanta, Georgia, United States Synergy America Full timeSynergy America is looking for an Atlanta GA Call Center Representative to join their team. This role involves working in a 100% remote setting, providing customer support to clients via phone calls.About the PositionThe Call Center Representative will be responsible for answering client inquiries, resolving issues, and providing general support. To succeed...
-
Sales Call Center Representative
3 days ago
Atlanta, Georgia, United States All My Sons Moving & Storage Full timeAbout the RoleAs a highly motivated and energetic individual, we are seeking a skilled Sales Call Center Representative to join our team at All My Sons Moving & Storage. Located in Carrollton, this role offers an exciting opportunity to earn competitive commissions while working with a dynamic team.Job DescriptionWe are looking for a self-motivated...
-
Senior Sales Representative
2 days ago
Atlanta, Georgia, United States Guitar Center Full timeGuitar Center - Competitive Salary: $55,000 - $65,000 per yearWe are seeking a highly motivated and customer-focused individual to join our sales team as a Senior Sales Representative. In this role, you will be responsible for achieving sales targets on services, demonstrating product knowledge to customers, and providing exceptional customer service.Key...
-
Automotive Software Sales Representative
1 week ago
Atlanta, Georgia, United States National Credit Center Full timeNational Credit Center is seeking a skilled Automotive Software Sales Representative to drive sales and promote our innovative software solutions to automotive dealerships nationwide. As an NCC Account Executive- Upsell, you will leverage your expertise in automotive and F&I sales to understand client needs, demonstrate the value of our solutions, and close...
-
Atlanta, Georgia, United States Credit Acceptance Corporation Full timeCredit Acceptance Corporation is proud to offer a rewarding career opportunity for an Account Solutions Representative. As a valued member of our team, you will play a crucial role in helping customers achieve financial stability and success.**Job Summary:**The Account Solutions Representative is responsible for creating solutions to assist customers who are...
-
Customer Service Representative
4 weeks ago
Atlanta, Georgia, United States OrthoAtlanta Full timeJob Summary: We are seeking a highly skilled Call Center Representative to join our OrthoAtlanta team. As a key member of our customer service team, you will be responsible for answering multi-line switchboards, scheduling appointments, and directing calls to their destinations. You will also be the first point of contact for our patients, providing...
-
Dal-Tile Representative
3 days ago
Atlanta, Georgia, United States Mohawk Industries Inc Full timeAbout the JobWe're seeking a highly skilled Customer Service Representative to join our team at Dal-Tile, a subsidiary of Mohawk Industries Inc.Salary RangeThe estimated salary for this position is $45,000 - $65,000 per year, depending on experience and qualifications.Job SummaryThis role involves delivering exceptional customer experiences through...
-
Sales and Support Representative
3 days ago
Atlanta, Georgia, United States Nathan Gibbs & Associates Full timeAbout the RoleAs a Client Relationship Specialist at Nathan Gibbs & Associates, you will be responsible for making outbound phone calls to leads with the goal of presenting our services and then transferring them to one of our professional sales representatives.You will also be delivering scripted talks that describe the company's products or services,...
-
Scientific Account Representative
5 days ago
Atlanta, Georgia, United States Synergy America, inc Full timeJob TitleScientific Account RepresentativeAbout UsSynergy America, inc is seeking a part-time Scientific Account Representative to contact and recruit commercial companies to participate in a study. The contract will be for 1 year in duration and the individual would be expected to work no more than 15 hours per week.Job DescriptionWe are looking for an...
-
Call Center Ambassador
6 days ago
Atlanta, Georgia, United States Sales Bizlab Full timeJob SummarySales Bizlab is hiring a skilled Call Center Customer Service Agent to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for our customers.Responsibilities and QualificationsHigh school diploma or equivalent; associate degree...