Operations Administrator
3 hours ago
We are seeking a highly skilled and experienced Operations Administrator to join our team at Duke Raleigh Hospital. As a key member of our operations team, you will be responsible for providing administrative support and leadership on a 24-hour basis, including weekends and holidays.
Key Responsibilities- Provide crisis management and interpret policy to ensure timely and effective communication and collaboration among departments.
- Act as the administrative liaison to patients, families, health system employees, and external customers.
- Coordinate operations and personnel activities to meet CSU/Departmental, Hospital, and Health System objectives.
- Maintain interface with departmental personnel to ensure adequate space and facilities for patient care and coordination of facilities.
- Oversee patient care flow and redirect resources as needed.
- Determine necessary space, equipment, supplies, and support systems to ensure effective functioning of the unit/department.
- Investigate patient/visitor concerns and implement appropriate courses of action.
- Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
- Intervene and problem-solve for inter-/intra-departmental issues.
- Facilitate interdepartmental communication, negotiation, and decision-making.
- Communicate pertinent information in a timely manner to hospital administration and department leadership.
- Document pertinent information, actions, and decisions and communicate to appropriate leadership.
- Support clinical, operational, and facility services throughout the entire Hospital on a 24-hour basis.
- Collaborate with clinical and support staff to foster delivery of quality care.
- Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control, and Chief Medical Officer.
- Assist staff in identifying clinical experts for specific patient population concerns.
- Attend Code Five events and participate as needed; provide feedback for staff and complete QA report.
- Assist Patient Access Services in coordinating patient placement.
- Bachelor's degree in Nursing (BSN) is required. Master's degree is strongly preferred.
- Work requires a minimum of five years of relevant experience, with two years of clinical experience.
- Current or compact RN licensure in the state of North Carolina is required. BLS is also required.
Duke Health is a comprehensive academic health system that includes Duke University Hospital, Duke Regional Hospital, and several community hospitals and clinics. We are committed to providing compassionate care that changes the lives of patients, their loved ones, and the greater community.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a community built on collaboration, innovation, creativity, and belonging.
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