Restaurant Operations Manager
2 weeks ago
Job Summary:
The Restaurant General Manager will be responsible for executing all restaurant administrative duties, providing leadership to ensure day-to-day operations are sustained at an acceptable level. This role requires strong leadership skills to manage a corporate-owned restaurant within company policies and guidelines, ensuring 100% customer satisfaction.
Key Responsibilities:
- Operational Excellence: Create value for shareholders through efficient operations, cost controls, and profit management.
- Team Management: Recruit, interview, and hire team members, conduct performance appraisals, take discipline action, motivate, and train.
- Financial Management: Control profit and loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
- Customer Satisfaction: Ensure food quality and 100% customer satisfaction.
- Marketing and Promotion: Ensure complete and timely execution of corporate and local marketing programs.
- Employee Development: Recognize and motivate team members, facilitate safe work behaviors, and provide opportunities for growth and development.
Requirements:
- Leadership and Management: Proven ability to lead and manage a team, with a focus on customer satisfaction and operational excellence.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and vendors.
- Business Acumen: Strong business acumen, with the ability to analyze financial data, make informed decisions, and drive business results.
- Education and Experience: College or university degree preferred, with a minimum of 2 years of experience in a restaurant management role.
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