Program Representative

2 weeks ago


IL United States State of Illinois Full time
Job Title: Program Representative

We are seeking a highly organized and professional individual to serve as a Program Representative for the Illinois Department of Employment Security (IDES). As a Program Representative, you will be responsible for providing services related to unemployment insurance benefits, including determining eligibility and providing employment services.

Responsibilities:
  • Under general supervision, serve as a Program Representative for the Illinois Department of Employment Security (IDES)
  • Perform functions related to receipt, review, entry, analysis, and resolution of all types of routine, complex, and special claims on benefit entitlement programs administered by the Illinois Department of Employment Security (IDES)
  • Assist clients with various programs and services offered by the Illinois Department of Employment Security (IDES) and partner agencies
  • Adjudicate monetary and nonmonetary benefit claim issues, providing eligibility determinations for routine, initial, or continued claims
  • Advise clients on work attitudes, habits, relationships, and attire as related to a specific job referral
  • Establish and maintain activity reports to demonstrate work activity and detail time charging
Requirements:
  • Requires knowledge, skills, and mental development equivalent to four (4) years of college with academic background in social/behavioral sciences or business
  • Requires ability to speak and write the Spanish language at a colloquial skill level in carrying out position duties in conjunction with Spanish-speaking clients
Working Conditions:
  • Requires an Illinois State Police background check and self-disclosure of any criminal history
  • Requires ability to utilize the Spanish language in the performance of all duties
  • Requires ability to travel in the performance of duties, with overnight stays as appropriate

This is a union position, and provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position must apply electronically through the State of Illinois website.


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