Security Operations Supervisor

1 week ago


Deerfield Illinois, United States Titan Security Full time

Overview:
Are you ready to advance your career in security management?

Join Titan Security Group, a leading provider of security services in the Chicagoland area.

We offer a unique environment where your contributions can make a significant difference while providing security for renowned locations.

We are currently seeking experienced Security Operations Supervisors to oversee security operations at a corporate office setting.

Responsibilities:
Oversee daily operations at a designated Client site during your assigned shift.

Report directly to the Site Supervisor and/or Titan Management.

Lead a team of security personnel, engaging in hiring, scheduling, payroll, training, coaching, and overall team development.

Ensure high-quality security services are delivered to safeguard personnel and property.

Foster and maintain strong relationships with both clients and team members.


Coordinate essential support services to effectively manage the client site, aiming to meet or exceed financial and operational objectives while delivering exceptional customer service.

Ensure compliance with all reporting and contractual obligations.

Address escalated security concerns or emergencies in a timely manner.

Enhance staff capabilities through performance management, including coaching, counseling, and recognition.

Promote a positive work environment by treating team members with respect.

Ensure employee concerns are addressed and resolved, with assistance from Titan Management as needed.

Accurately communicate all relevant notices and information to staff.


Facilitate site-specific training and annual refresher courses for staff in accordance with Titan's training standards.

Review logs, shift responsibilities, and patrols; assess incident reports before submission to the client and manage preliminary investigations.

Develop and maintain operational procedures and post orders for emergency reference by staff.


Engage proactively with clients to understand their needs: meet regularly, listen to concerns, and provide security solutions.

Ensure complete client satisfaction.

Train and qualify for assigned posts, understanding specific and general instructions. Maintain familiarity with all emergency protocols as required by the client.

Adhere to access control procedures established by building management.

Effectively utilize access control systems, visitor management systems, and CCTV as necessary.

Identify all tenants and visitors upon arrival.

Ensure proper sign-in procedures for visitors and vendors.

Monitor departing personnel to prevent theft of property.

Observe security cameras throughout the facility.

Respond to incidents, including property emergencies.


Conduct thorough patrols of the property during various hours, including navigating multiple flights of stairs and exterior areas in all weather conditions.

Ability to stand, sit, or walk for extended periods.

Assist tenants and visitors with directions and general inquiries.


Document property damage, unusual occurrences, and equipment malfunctions accurately for building and Titan management.

Maintain clear and precise logs related to individuals and property, including packages.

Deliver excellent customer service to all individuals encountered while on duty.

Other duties as assigned.


Qualifications:


Education and/or Experience:

High School diploma or GED with a minimum of 3 years of relevant experience in security or a related field.

Must be at least 21 years of age.

Certificates, Licenses, Registrations:
Valid PERC and applicable driver's license.

Language Skills:
Proficiency in reading, writing, speaking, and understanding English; bilingual skills are a plus.

Other

Qualifications:

Ability to pass pre-employment drug screening and background checks. Must maintain a contactable phone number.

Computer Skills:
Proficient in Microsoft Office Suite (Word, Access, Excel, PowerPoint).

Physical Demands:

The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job.

Candidates must be able to stand for extended periods; lift, push, and/or pull at least 50 lbs.; perform foot patrols both inside and outside the assigned facility; and carry out duties in various weather conditions.

Salary & Benefits:
Compensation is competitive, with additional benefits including paid time off, medical and dental insurance, paid holidays, and retirement benefits. Opportunities for professional development and career advancement are available.

EOE/M/F/D/V

#HP


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