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Security Operations Manager

2 months ago

Chicago Illinois, United States Allied Universal Full time
Job Description:

Job Title: Security Account Manager

Job Summary:

We are seeking a highly skilled and experienced Security Account Manager to join our team at Allied Universal. As a Security Account Manager, you will be responsible for assisting the Account Manager with all supervisory, training, and operations functions at the assigned post in accordance with post orders and client instructions.

Key Responsibilities:

  • Assist the Account Manager with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location.
  • Assign work tasks to Security Professionals and direct their work throughout the day.
  • Supervise, motivate, coach, and train Security Professionals.
  • Evaluate the work performance of Security Professionals and make recommendations regarding assignments.
  • Ensure that Post Order manual and all other post and training information is being properly maintained and updated.
  • Conduct on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post.
  • Oversee all reports, logs, and pass downs generated by and for the Security Department.
  • Manage and supervise all sub-units within the Security Department.
  • Respond to minor incidents that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
  • Identify any personnel problems occurring at posts and forward any such issues to the Account Manager or Field Supervisor as appropriate.
  • Make recommendations for counseling and/or disciplinary action, including termination.
  • Respond to client or site emergencies as they arise.

Requirements:

  • Minimum high school diploma or equivalent.
  • Minimum three (3) – five (5) years of professional-level experience required.
  • Prior experience in the security industry, law enforcement, and/or military required.
  • Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment.
  • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
  • Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty.

Preferred Qualifications:

  • College education or business classes.
  • Experience in scheduling, operations, or other functions of the security industry.
  • Ability to write effective and concise reports in neat, legible handwriting.
  • Working knowledge of Microsoft Office software and email.

Benefits:

  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly.