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Customer Service Liaison

1 month ago


Virginia Beach, Virginia, United States Liberty Military Housing Full time

At Liberty Military Housing, we're committed to serving those who serve our country by providing comfortable, well-maintained homes in inviting communities across the United States.

Key Responsibilities:
  1. Provide exceptional customer service to prospective and current residents, responding to their needs and concerns in a timely and professional manner.
  2. Assist with the resident move-in process, including showing new homes, completing new leases, and ensuring residents' needs are met.
  3. Manage resident complaints and service issues, coordinating with maintenance staff as needed to address and resolve concerns.
  4. Support residents during the move-out process, including notice to vacate and resident transfers.
  5. Oversee the lease process, including finalizing leases with residents and providing information on community services.
  6. Perform post-turn unit inspections and move-in inventory inspections with new residents.
  7. Follow up with residents who have requested work orders or expressed concerns with the community.
  8. Ensure resident lease renewals are completed in a timely manner.
  9. Work closely with the maintenance team to assign and schedule service requests.
  10. Monitor resident satisfaction and make recommendations for improvements.
Requirements:
  1. 6 months+ of residential property management or customer service experience preferred.
  2. Proficiency in computer skills, including Microsoft Office, Yardi, and Payscan.
  3. Effective communication and interaction with customers, vendors, management, and coworkers.
  4. Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  5. Positive and professional demeanor in all interactions.
  6. Valid driver's license required.

Liberty Military Housing offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and employee stock ownership plan.

We're committed to supporting our team members' career development, health, and wellness, and we offer a range of benefits to support their success.