Customer Service Liaison

3 days ago


Virginia Beach, Virginia, United States Capital Credit LLC Full time
Company Overview
Capital Credit LLC is a leading auto finance company in the United States, committed to providing exceptional customer service and supporting our customers throughout their loan journey.

Job Summary
We are seeking a highly skilled Customer Service Representative/Collections Manager Trainee to join our team. As a key member of our customer service department, you will be responsible for resolving customer inquiries and issues related to their automobile loan accounts.

Key Responsibilities
• Communicate effectively with customers in English and Spanish
• Answer inquiries regarding customer accounts and provide accurate information
• Assist customers in resolving issues related to their automobile loan accounts
• Clearly communicate unresolved issues to office supervisors
• Accurately update customer information into the company's database
• Prioritize and manage time effectively to meet customer needs
• Collection experience of past due accounts preferred
• Work full-time Monday through Friday, 8am to 5pm

Benefits
• Competitive salary: $45,000 - $55,000 per year, depending on experience
• Opportunity to develop skills and advance in your career
• Collaborative and dynamic work environment
• Professional development opportunities

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