Customer Engagement Specialist
2 days ago
Job Description
We are seeking a skilled Lube Technician Advisor to join our team at Premium Velocity Auto LLC. As a Lube Technician Advisor, you will be responsible for providing top-notch customer service, ensuring timely and efficient completion of vehicle maintenance tasks, and promoting cross-selling opportunities to drive sales growth.
Key Responsibilities
- Greet and escort guests from their vehicles, review their requests, and inform them of any promotions or products available.
- Provide impartial recommendations or options tailored specifically to guests' needs.
- Communicate updates throughout the process and ensure completion of quality workmanship.
- Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guests, confirming guest satisfaction, and encouraging return at recommended intervals.
Requirements
- Proven face-to-face customer service or sales experience.
- Ability to perform the responsibilities of the job, including standing for extended periods, bending, stooping, reaching, crawling, and climbing stairs.
- Able to lift over 50 pounds.
- Comfortable working in an enclosed and/or semi-outdoor environment.
- Authorized to work in the US without sponsorship.
Salary Range
The annual salary range for this position is $40,000 - $60,000, depending on experience and qualifications. Additionally, you will be eligible for performance-based bonuses, which can increase your earnings by up to 25% annually.
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