Customer Engagement Specialist

2 days ago


Chicago, Illinois, United States Premium Velocity Auto LLC Full time

Job Description

We are seeking a skilled Lube Technician Advisor to join our team at Premium Velocity Auto LLC. As a Lube Technician Advisor, you will be responsible for providing top-notch customer service, ensuring timely and efficient completion of vehicle maintenance tasks, and promoting cross-selling opportunities to drive sales growth.

Key Responsibilities

  • Greet and escort guests from their vehicles, review their requests, and inform them of any promotions or products available.
  • Provide impartial recommendations or options tailored specifically to guests' needs.
  • Communicate updates throughout the process and ensure completion of quality workmanship.
  • Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guests, confirming guest satisfaction, and encouraging return at recommended intervals.

Requirements

  • Proven face-to-face customer service or sales experience.
  • Ability to perform the responsibilities of the job, including standing for extended periods, bending, stooping, reaching, crawling, and climbing stairs.
  • Able to lift over 50 pounds.
  • Comfortable working in an enclosed and/or semi-outdoor environment.
  • Authorized to work in the US without sponsorship.

Salary Range

The annual salary range for this position is $40,000 - $60,000, depending on experience and qualifications. Additionally, you will be eligible for performance-based bonuses, which can increase your earnings by up to 25% annually.



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