IT Support Specialist
2 weeks ago
Overview: We are seeking skilled IT support professionals with a strong background in desktop technology. This role offers a long-term contract with the potential for permanent placement. Experience in a regulated environment is highly desirable.
Duration: 6 Months
Responsibilities:
- Collaborate effectively with corporate IT and OneSource teams within the Lab Computing environment.
- Establish and nurture relationships with lab owners, IT teams, and management.
- Proactively maintain and support the laboratory environment.
- Create and manage a comprehensive inventory of lab equipment, PCs, software, and other relevant information.
- Oversee the onboarding, retirement, and relocation of equipment.
- Identify and resolve inefficiencies in the environment, focusing on fault tolerance, preventative maintenance, IT security, and best practices.
- Work with various departments to enhance systems and processes.
- Install and troubleshoot computers and software in laboratory settings.
- Document procedures, policies, troubleshooting methods, and best practices.
- Coordinate with external vendors for installations and problem resolution.
- Maintain consistent communication with clients.
- Participate in client team meetings and submit weekly reports to the team lead.
- Keep stakeholders informed of status updates on a daily basis.
- Escalate unresolved IT issues through appropriate channels, acting as a liaison between business and corporate IT teams.
- Exhibit professionalism, strong listening skills, and excellent analytical abilities.
- Manage time effectively with minimal supervision to meet objectives.
- Work a defined 40-hour week, with flexibility based on client needs.
- Provide support to other client and PerkinElmer groups as required.
Required Skills:
- Desktop support, hardware management, deployment, imaging, troubleshooting, networking, validation, scripting, TCP/IP.
Top Skills:
- Hands-on desktop support experience.
- Networking and configurations.
- Troubleshooting expertise, particularly with Windows 7/10.
- Experience with standard operating procedures (SOP).
Bonus Skills: A+ Certification, validation experience, scripting knowledge, disaster recovery expertise.
Work Environment: This role involves interaction with scientists, requiring a strong personality to manage pushback from end users. Candidates should be team-oriented, quick learners, and unafraid to ask questions.
Interview Focus: The hiring manager will inquire about real-life scenarios rather than theoretical knowledge, seeking candidates who can think critically and identify multiple solutions to issues.
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