Dental Office Coordinator

2 weeks ago

Northridge, California, United States PDS Health Full time

PDS Health Job Description

Job Title: Dental Office Coordinator

Job Summary: We are seeking a highly organized and detail-oriented Dental Office Coordinator to join our team at PDS Health. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.

Responsibilities:

  • Model Company Culture: Demonstrate a warm and approachable disposition to each patient, consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
  • Support PPE Process: Help patients feel comfortable during their visit, ensuring they are connected with our team and receiving the best possible care.
  • Schedule Appointments: Ensure each healthcare provider has a smooth and productive day by scheduling appointments efficiently.
  • Interact with Patients: Communicate with patients and guests in the reception area during their wait time, providing a welcoming and professional experience.
  • Answer Phones: Handle all calls with efficiency and thoroughness, ensuring patients receive timely and accurate information.
  • Complete Front Office Checklist: Ensure all tasks are completed daily, maintaining a high level of organization and attention to detail.
  • Post Payments: Accurately post payments to patient accounts in accordance with Company policies.
  • Subject Matter Expert: Demonstrate expertise in practice management systems, ensuring patient registration, e-check in, and account information are accurate and up-to-date.
  • Confirm Appointments: Confirm patient appointments in accordance with office confirmation policies or a minimum of 2 days in advance.
  • Resolve Patient Messages: Return and resolve patient messages received from the Contact Center in a timely manner.
  • Participate in Meetings: Actively participate in daily morning huddles, monthly team meetings, and any other meetings as required.
  • Understand Business Imperatives: Demonstrate a thorough understanding of business imperatives and how the role directly impacts metrics.
  • Demonstrate PDS Brand: Make decisions consistent with the PDS Brand framework, demonstrating stewardship of the PDS Brand.
  • Support Clinician: Become knowledgeable and support the clinician on patient education regarding the Mouth-Body Connection.
  • Maintain Professional Appearance: Maintain an appropriate professional appearance and demeanor in accordance with company policies, addressing others professionally and respectfully.
  • Ensure Compliance: Ensure compliance with Company policies, as well as State, Federal, and other regulatory bodies.

Qualifications:

  • High School Diploma: High School Diploma or general education degree (GED)

Preferred Qualifications:

  • Prior Course Work: Prior course work or on-the-job training in the fields of dentistry, insurance, or business

Knowledge/Skills/Abilities:

  • Office Practices: Knowledge of office practices, technology applications, and patient insurances
  • Results Oriented: Results-oriented individual with a passion for delivering exceptional patient care
  • Patient Advocate: Flexible and adaptive individual with a strong patient advocate mindset
  • Process Focused Operator: Detail-oriented and organized individual with a comprehensive knowledge of operational processes
  • Financial Acumen: Understanding of profit drivers and ability to utilize metrics to manage
  • Influencer: Active listener and observer of behavior, with the ability to create a win-win need for change
  • Self-Motivated: Self-motivated and reliable individual capable of working independently and as part of a team
  • Time Management: Ability to manage tasks and time effectively without compromising the quality of work
  • Interpersonal Skills: Excellent interpersonal, oral, and written communication skills
  • Confidentiality: Ability to handle and maintain extreme confidentiality with patient records
  • Organizational Skills: Organized and detail-oriented individual able to work in a fast-paced environment

Benefits:

  • Medical, Dental, and Vision Insurance: Comprehensive medical, dental, and vision insurance
  • Paid Time Off: Paid time off for relaxation and rejuvenation
  • Tuition Reimbursement: Tuition reimbursement for continued education and growth
  • 401K: 401K plan for long-term financial security
  • Paid Time to Volunteer: Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer: We celebrate diversity and are united in our mission to create healthier and happier team members.

Salary Range: $16.25-$22.75 / Hourly

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