Restaurant Leadership Opportunity
4 days ago
We are seeking a skilled Restaurant Leader to manage the front and back of house operations at STK in delivering an exceptional experience for our guests.
This is an exciting opportunity for individuals who are passionate about providing top-notch customer service and managing restaurant operations. As a key member of our team, you will be responsible for coordinating daily restaurant operations, ensuring superior service, and maximizing customer satisfaction.
The ideal candidate will have extensive food and beverage knowledge, strong leadership and motivational skills, and the ability to maintain high production, productivity, quality, and customer-service standards.
Responsibilities:- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements:
- Proven work experience as a Restaurant Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like OpenTable and Avero
- Strong leadership, motivational, and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
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