Interior Design and Sales Professional

7 days ago

Dedham, Massachusetts, United States Wayfair Full time
Job Summary

We are seeking a highly skilled and experienced Full-Time Design Advisor to join our team at Wayfair. As a key member of our sales team, you will be responsible for providing exceptional customer service, leveraging your interior design and sales expertise to drive sales growth, and utilizing sales analytics and design software tools to drive store profitability.

Key Responsibilities
  • Customer Experience: Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
  • Design and Sales: Leverage your interior design and sales expertise in the home furnishings space to help our customers navigate through their design needs and purchases.
  • Design Appointments: Manage virtual and in-store design appointments, including preparation of design deliverables, product curation, and follow-up.
  • Sales Analytics and Design Software: Utilize sales analytics and design software tools and applications to drive store profitability and growth in a way that supports the success of the overall brand.
  • Product Knowledge: Share your expertise in fabric & finishes, bringing awareness to performance, texture, and durability characteristics as well as market trends using digital and physical swatches.
  • Time Management: Efficiently manage your time in design appointments and sales floor interactions by prioritizing the customer experience while keeping communication open with leadership.
  • Sales and Customer Satisfaction: Meet or exceed sales and customer satisfaction targets, and other established KPIs.
  • Operational Activities: Participate in operational store activities as needed, including bringing new products to the floor, floor sets, replenishment, and substitutions.
  • Continuous Improvement: Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
  • Dynamic Work Environment: Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, and operations.
Requirements
  • Sales Experience: 2+ years of sales experience, some of it with high-price-point products (preferably in a design-related environment).
  • Design Experience: Experience in design, such as interior, architectural, graphic, with a clear understanding of design principles (spatial planning, fabric selection, styles, and trends, etc).
  • Customer Service and Sales: Passion for design, great customer service, and a drive to exceed sales targets.
  • Organization and Communication: Strong organization, self-motivation, communication, and relationship management skills.
  • Technical Acumen: Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred.
  • CRM and Design Software: Prefer experience leveraging CRMs/POS/design software such as AutoCAD, Sketchup, Revit, etc. Proficiency in Google Suites and/or Microsoft Office applications preferred.
  • Team Sales Environment: Demonstrated ability to work within a team sales environment.
  • Fast-Paced Environment: Track record of thriving in a fast-paced and changing environment.
  • Education: Bachelor's degree or college diploma equivalent preferred.
  • Flexibility: Ability to work a flexible schedule, including nights, weekends, and holidays.
Physical Requirements
  • Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, talk, and hear. The employee frequently is required to handle, or feel, and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to 50 lbs.
  • Visual Requirements: Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Compensation and Benefits
  • Compensation: Compensation starting at $19.55 per hour, which increases based on your relevant experience + substantial quarterly bonuses.
  • Benefits: Medical benefits, financial benefits, and a generous employee discount.

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