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Full-Time Design Consultant

2 months ago

Dedham, Massachusetts, United States Wayfair Full time
Job Summary

We are seeking a highly skilled and experienced Design Advisor to join our team at Wayfair. As a Design Advisor, you will be responsible for providing exceptional customer service, leveraging your interior design and sales expertise to help customers navigate their design needs and purchases, and driving store profitability and growth.

Key Responsibilities
  • Customer Experience: Provide an authentic and friendly customer experience that exemplifies our commitment to relentless customer focus.
  • Design Expertise: Leverage your interior design and sales expertise to help customers navigate their design needs and purchases.
  • Design Appointments: Manage virtual and in-store design appointments, including preparation of design deliverables, product curation, and follow-up.
  • Sales Analytics: Utilize sales analytics and design software tools to drive store profitability and growth.
  • Product Knowledge: Share your expertise in fabric and finishes, bringing awareness to performance, texture, and durability characteristics, as well as market trends.
  • Time Management: Efficiently manage your time in design appointments and sales floor interactions, prioritizing the customer experience while keeping communication open with leadership.
  • Sales Targets: Meet or exceed sales and customer satisfaction targets, and other established KPIs.
  • Operational Activities: Participate in operational store activities as needed, including bringing new products to the floor, floor sets, replenishment, and substitutions.
  • Innovation: Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
  • Teamwork: Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, and operations.
Requirements
  • Experience: 2+ years of sales experience, some of it with high-price-point products (preferably in a design-related environment).
  • Design Experience: Experience in design, such as interior, architectural, graphic, with a clear understanding of design principles (spatial planning, fabric selection, styles, and trends, etc).
  • Skills: Passion for design, great customer service, and a drive to exceed sales targets. Strong organization, self-motivation, communication, and relationship management skills.
  • Technical Skills: Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred.
  • Education: Bachelor's degree or college diploma equivalent preferred.
  • Availability: Ability to work a flexible schedule, including nights, weekends, and holidays.
Physical Requirements
  • Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, talk, and hear. The employee frequently is required to handle, or feel, and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to 50 lbs.
  • Vision Requirements: Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Compensation and Benefits
  • Compensation: Compensation starting at $19.55 per hour, which increases based on your relevant experience, plus substantial quarterly bonuses.
  • Benefits: Medical benefits, financial benefits, and a generous employee discount.