Patient Services Coordinator
1 week ago
We are seeking a highly motivated and organized Patient Services Coordinator to join our team at RMA Northern California. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.
Key Responsibilities:- Welcome and greet all patients and visitors, providing a warm and welcoming atmosphere.
- Comfort patients by anticipating their anxieties and answering their questions, ensuring they feel at ease throughout their visit.
- Follow provider appointment templates and guide patients through their visit, ensuring a seamless experience.
- Assess schedule conflicts and problems, recommending solutions to ensure timely and efficient care.
- Collect payments as required and work with Finance to ensure all insurance information is up-to-date.
- Work closely with patient care teams to coordinate total patient care, ensuring a comprehensive and personalized experience.
- Process medical records requests and handle administrative tasks such as filing, sorting faxes, and answering phones.
- Schedule and confirm appointments, ensuring timely and efficient communication.
- Support the office by ordering supplies and maintaining the front desk and waiting room areas.
- High School Diploma or equivalent (GED) - required
- Associate's degree - a plus
- 1+ years practical experience working in a similar position
- Experience in a patient-facing role - preferred
- Experience working in medical/healthcare industry
- 2+ years practical experience working in a customer service setting
- Medical, Dental, Vision Insurance Options
- Retirement 401K Plan
- Paid Time Off & Paid Holidays
- Company Paid: Life Insurance & Long-Term Disability & AD&D
- Flexible Spending Accounts
- Employee Assistance Program
- Tuition Reimbursement
About IVIRMA Global:
IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science.
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