IT Service Management Team Lead

5 days ago


Huachuca City, Arizona, United States DirectViz Solutions, LLC Full time
Job Summary:

We are seeking a highly experienced Service Management-ITIL Team Lead to join our team at DirectViz Solutions, LLC in Fort Huachuca, Arizona. The ideal candidate will possess experience with ITIL Service Management practices and lead teams of 5-10 people.

About the Company:

DirectViz Solutions, LLC (DVS) is a rapidly growing government contractor that provides strategic services meeting mission IT needs for government customers. We offer competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

Key Responsibilities:
  • Coordinate with stakeholders to identify and communicate ITSM vision, mission, strategy, benefits, and deliverables.
  • Identify ITIL process requirements, goals, and associate KPIs for implementation, ongoing management, and improvement within the organizational ITIL practice, in accordance with ITIL best practice guidance.
  • Provide organizational guidance on ITIL based process areas and strategize to drive efficiencies.
Requirements:
  • HS +4 years' Service Management-related experience, or AA/AS +2, or BA/BS
  • 2+ years' experience in leading teams of 5-10 people
  • SECRET level security clearance or ability to secure and maintain one
  • ITIL 4 Foundation certification, upon hire
  • Estimated Salary: $85,000 - $110,000 per year

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