CRM Support Specialist
4 weeks ago
We are seeking a skilled Product Support Agent to join our team in Louisville, KY. As a Product Support Agent, you will provide exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and chat
- Resolve customer issues and concerns in a professional and courteous manner
- Collaborate with internal teams to resolve complex customer issues
- Stay up-to-date with product knowledge and features to provide accurate and helpful support
Requirements:
- 2+ years of experience in a customer-facing role, preferably in a call center or helpdesk environment
- Strong knowledge of CRM systems, including Salesforce and Jira
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you
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