CRM Support Specialist

4 weeks ago


Louisville, Kentucky, United States Insight Global Full time
Product Support Agent Opportunity

We are seeking a skilled Product Support Agent to join our team in Louisville, KY. As a Product Support Agent, you will provide exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve customer issues and concerns in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date with product knowledge and features to provide accurate and helpful support

Requirements:

  • 2+ years of experience in a customer-facing role, preferably in a call center or helpdesk environment
  • Strong knowledge of CRM systems, including Salesforce and Jira
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you



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