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Medical Office Coordinator

1 month ago

Eaton, Ohio, United States Kettering Health Full time

Estimated Salary: $45,000 - $60,000 per year

About Kettering Health

Kettering Health is a not-for-profit healthcare system that serves southwest Ohio with 13 medical centers and over 120 outpatient facilities. Our mission is to provide high-quality care for every stage of life, with a service-oriented approach that makes a difference in our community.

Job Summary

We are seeking a highly skilled Medical Office Coordinator - Registration Specialist to join our team at Kettering Health Preble. As a key member of our patient registration team, you will play a critical role in ensuring the smooth operation of our patient registration process.

Responsibilities:
  • Register patients with strong guest relations and exceptional customer service skills
  • Review scheduled outpatient visits to ensure all patients have been screened for discounts
  • Ensure payer sources and payment arrangements have been discussed
  • Assist patients with completing financial assistance forms, HCAP applications, and Medicaid applications (if applicable)
  • Review patient accounts for quality and accuracy, and update all aspects of a patient account as needed
Requirements:
  • Previous registration or scheduling experience strongly preferred
  • Excellent written and oral communication skills
  • Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
  • Demonstrated competency in working in teams and ability to effectively communicate with all levels
  • Ability to learn site-specific patient processing software
  • Computer literate and proficient in Microsoft Office Suite
  • Ability to function in a high-paced environment while maintaining a respectful, caring, and professional manner
  • Flexible schedule to fit staffing needs
Education:
  • High school diploma required
  • One or more years of medical office or customer service experience required