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Field Technician for Physical Security Systems

2 months ago

Dallas, Texas, United States Cornerstone TTS Full time
Position Title:
Field Technician for Physical Security Systems

Location:
Dallas, TX

Employment Type:
Long Term Contract

Shift:
Monday - Friday, 7:30 AM - 4:00 PM with a 30-minute meal break

Eligibility:

Must be authorized to work in the United States without requiring employer sponsorship now or in the future.

Can work W2.

Company Overview:

Become a vital member of our team as a Field Technician for Physical Security Systems, where you will be instrumental in the upkeep and support of our security infrastructure.

This role necessitates a combination of technical expertise, exceptional customer service, and proactive problem-solving skills to ensure the effective functioning of our security systems.


Position Summary:
The Field Technician for Physical Security Systems delivers comprehensive technical support and assistance to end-users of physical security systems.

This position entails troubleshooting technical challenges, ensuring system reliability, and enhancing user satisfaction through effective relationship management and ongoing improvement.


Key Responsibilities:

Technical Support:


Act as the primary contact for end-users requiring assistance with technical issues related to security systems, devices, and equipment.
Oversee daily technical support operations, ensuring prompt resolution of issues and incident reports.
Conduct backup operations and assist in monitoring and maintaining servers.
Employ diagnostic tools to resolve network connectivity problems.
Collaborate with vendor support to address technical challenges.

Customer Engagement:
Provide outstanding customer service, offering educational insights and support to users.
Build and maintain strong relationships with key stakeholders and vendors through effective issue resolution.
Engage in proactive communication to manage user expectations and enhance service delivery.

Process Improvement:
Utilize tools, processes, and technology effectively, continually refining and enhancing skills.
Identify opportunities for personal, team, and departmental enhancements.
Adhere to asset management protocols for inventory lifecycle management.
Recognize service delivery trends and propose improvement initiatives.

Administrative Duties:
Carry out administrative responsibilities and participate in special projects as assigned.
Maintain accurate records of technical support activities and resolutions.

Qualifications:

Education:

Required:
High School Diploma or Equivalent in Computer Science, Information Systems, Business, or a related field.

Preferred:
Associate's Degree in a relevant field.

Experience:

Required:

Minimum of 3 years in a technical support or customer service role, with experience in various outsourcing and service delivery models.


Skills and Abilities:
Strong customer service management skills.
Proficient in project management.
In-depth understanding of Microsoft networking environments.
Excellent written and verbal communication skills.
Ability to liaise effectively with end-users, IS staff, managers, and vendor personnel.
Experience managing vendor performance to meet contracted Service Level Agreements (SLAs).

Additional Information:
This role requires the ability to manage multiple tasks efficiently and prioritize work effectively.
Strong problem-solving skills and attention to detail are essential.
Must be able to work independently and as part of a team.
Flexibility to adapt to changing priorities and handle unexpected issues.

Why Join Us?
We offer a collaborative and dynamic work environment where your contributions make a significant impact.

As a Field Technician for Physical Security Systems, you will have the opportunity to work with advanced security technologies and contribute to the safety and security of our organization.


Application Process:


To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a suitable fit for this position.

We look forward to reviewing your application.