Technical Support Specialist

1 month ago


Fullerton, California, United States Jobot Full time

Job Summary

We are seeking a highly skilled IT Infrastructure Manager to join our team at Jobot. As a key member of our technical support team, you will be responsible for ensuring the smooth operation of our IT infrastructure, providing top-notch support to our development and business teams, and driving innovation through the implementation of new technologies.

Key Responsibilities:

  • IT Infrastructure Management: Take ownership of patch management, automation, reporting, and compliance tools to ensure our IT infrastructure is secure, efficient, and scalable.
  • Technical Support: Serve as a resource to our development and business teams, providing expert guidance on software, hardware, and cloud solutions to ensure optimal performance and efficiency.
  • Tool Development: Design and implement tools to monitor our IT infrastructure, proactively preventing outages and ensuring business continuity.
  • Research and Development: Research and test new software, hardware, and cloud solutions to meet business needs, and provide recommendations for implementation.
  • Implementation and Deployment: Install, configure, and deploy new software, hardware, and cloud solutions in a fault-tolerant environment.
  • Security and Compliance: Ensure that security and compliance principles are at the forefront of all systems changes and decisions, protecting our business and data.
  • Mentorship and Training: Provide guidance and training to junior team members to ensure they have the skills and knowledge needed to succeed in their roles.
  • Incident Response: Respond to system outages with urgency, providing timely and effective support to minimize downtime and ensure business continuity.

Requirements:

  • Education: 4-year degree in Computer Science, Information Systems, or a related field.
  • Experience: 5+ years of experience in an internal technical support role, with a strong background in Microsoft Hyper-v ecosystems or Vsphere.
  • Skills: Solid working knowledge of IT infrastructure management, technical support, and software development, as well as excellent communication and problem-solving skills.


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