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Customer Support Specialist
2 months ago
Job Summary
StaffGarden is a technology company that specializes in developing Software as a Service (SaaS) products for healthcare systems across the nation. We are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing top-notch support to our clients, ensuring their seamless experience with our platform.
Key Responsibilities
- Technical Support: Provide timely and effective technical support to clients via various communication channels, including email, chat, and phone.
- Issue Resolution: Identify and resolve client issues in a prompt and professional manner, escalating complex issues to senior support staff when necessary.
- Client Onboarding: Assist clients during the onboarding process, providing product training and support to ensure a smooth transition to our platform.
- Program Configuration: Configure client programs from scratch, ensuring they meet their specific needs and requirements.
- Collaboration: Work closely with cross-functional teams, including product management, engineering, and sales, to ensure seamless support and implementation.
- Quality Assurance: Conduct quality checks on client programs and resources to ensure they meet our high standards.
Requirements
- Technical Skills: Proficiency in Office 360 and Google Products, with the ability to learn new technologies quickly.
- Communication Skills: Excellent written, verbal, and interpersonal skills, with the ability to present complex concepts in a clear and concise manner.
- Problem-Solving Skills: A solution-oriented mindset, with the ability to think critically and resolve complex issues.
- Education: Associate or Bachelor's Degree preferred.
- Experience: Previous customer service experience, preferably in a technical support role.
